Position: Concierge Ambassador
About: The Concierge Ambassador will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner to exceed guests, tenants and residents expectations. Concierge Ambassadors are direct liaisons who interact with guests, answering questions, giving directions, and coordinating detailed reservations or recommendations. This position requires an understanding of property tenants, events, and services, along with knowledge of local sites, destinations, events, and venues. The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be flexible to work weekends, early mornings, late nights, and holidays to support the property operation and needs of the Concierge team.
Requirements: Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times; Minimum of two years of experience in a hospitality setting preferred; Knowledgeable of Microsoft 365; Excellent written and verbal communication skills; professional and pleasant tone of service; Must be an organized, detail-oriented, self-starter who can work independently and as part of a group; Must be flexible to work weekends, early mornings, late nights and holidays to support the property operation and the entire Concierge team needs; Takes initiative and anticipates the needs of others; Tenacious with excellent follow-up; Thrive in a fast-paced work environment; Ability to multi-task & prioritize workload; Proven problem-solving and intrapersonal skills; Extremely strong organizational, project, and time management skills; Ability to quickly analyze a situation, come up with solutions, and implement them; Confident demeanor; Strong work ethic; Ability to understand and communicate effectively in English; Able to push a bell cart or flatbed of up to 35 pounds; Standing, sitting, and/or walking for up to 8 hours a day; Equipment used: phone system, computer, radio, bell cart or flatbed cart; Must be compliant with Caruso Grooming Standards; The uniform provided must be worn properly and in accordance with uniform standards within the policies and procedures of this role. A name tag must be worn during all shifts.
Benefits: $19 – $20 an hour
