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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Meal allowance
Professional Development
Job Description
Zingerman's Roadshow is a unique and vibrant destination operating from a vintage Spartan trailer attached to the front of Zingerman's Roadhouse, a well-known establishment celebrated for its high-quality American food and exceptional service. The Roadshow offers a convenient drive-through experience for customers, opening early in the morning to provide coffee and breakfast options to people on their way to work. Throughout the day, it serves flavorful sandwiches and quick lunch ideas to those stopping by during breaks, and it remains open until the Roadhouse closes so guests can pick up dinner without leaving the comfort of their cars. The Roadshow... Show More
Job Requirements
- Must be able to work weekends evenings and holidays
- full-time salaried 50 hours per week
- ability to handle physical demands including bending stooping walking and standing for long periods at a time
- must be able to safely relocate up to 50 pounds
- able to go up down stairs multiple times across the day office is in the basement
Job Qualifications
- Restaurant experience in a supervisory or management role strongly preferred
- has worked in a high quality service and high volume restaurant environment
- has an appreciation for and working knowledge of coffee drinks and really good American food
- provides leadership that inspires teamwork generates energy enthusiasm and drives results
- has a reputation for excellent relations with customers vendors other Zingerman's Community of Businesses and Kitchen staff
- has the ability to design implement and to continuously improve Roadshow systems and procedures that lead to success
- has experience in the training and development of staff members
- is self-directed and able to work independently as well as be an integral member of the Roadhouse management team
- has the ability to deliver the Zingerman's Experience to every customer of Zingerman's Roadshow
- likes to work holidays weekends events and other peak periods of the restaurant business
- basic understanding of food service math and accounting including calculation of food costs labor costs costing and pricing
Job Duties
- Arrives on time for all shifts meetings and classes
- hires and oversees training and performance reviews for Roadshow staff following the principles of Servant Leadership Stewardship and Zingerman's Entrepreneurial Approach
- schedules Roadshow staff based upon anticipated volume and coordination of balanced service team
- builds and attains annual sales goals
- works with staff to maintain proper cash handling procedures ensuring cash is safe and accurately recorded at all times
- prepares all Roadshow products such as sandwiches syrups espresso drinks
- adjusts environment music and lighting and temperature as needed to maintain the appropriate atmosphere and service levels
- resolves any customer complaints that are passed up from staff and or asks for help from a Restaurant Manager or Managing Partner
- provides hands-on help if needed by any of the service teams including facilitating the resolution of conflicts between or within teams
- maintains inventory of coffee food paper goods and supplies
- leads staff in cleaning and maintaining entire Roadshow trailer Roadshow vestibule areas outside of the trailer and picnic tables area in Roadhouse Park
- regularly teaches staff classes as required of all Zingerman's Managers
- updates Point of Sale system Toast as needed
- leads weekly DOR huddle with staff
- establishes and maintains good communication and a positive working relationship with Restaurant Managers Managing Partner Chef Front and Back of the House staff
- greets guests and delivers the Zingerman's Roadshow Experience to all guests and staff
- knows regulars by name and tracks their food and service preferences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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