Zingerman's Roadhouse Door Runner

Zingerman's Roadhouse is a renowned dining establishment celebrated for its commitment to exceptional food and outstanding service. Located in Ann Arbor, Michigan, Zingerman's Roadhouse is part of the distinguished Zingerman's family of businesses known for their artisanal approach to food, community focus, and dedication to quality. The Roadhouse specializes in hearty American fare, emphasizing locally sourced ingredients, and offers guests a warm, inviting atmosphere that combines a casual dining experience with top-notch hospitality. As a well-established restaurant, Zingerman's Roadhouse is dedicated to creating memorable experiences for every guest that walks through its doors, making it a preferred destination for both locals and visitors.

The Door Runner position at Zingerman's Roadhouse plays a vital role in delivering the restaurant's unique guest experience. This role is both part-time and full-time, with all shifts available and a clear requirement to be available on weekends and holidays. Offering a competitive wage starting at $14 per hour plus tips, with an average earning potential of $18-$20 per hour, the position promises a rewarding opportunity for individuals passionate about hospitality. The Door Runner reports directly to Restaurant Managers and leads the other hosts during their shifts, ensuring that customers receive prompt, courteous service from the moment they arrive.

In this role, the Door Runner is responsible for managing the flow of guests, handling reservations using the OpenTable system, and giving accurate wait times to optimize seating and service efficiency. They serve as a crucial link between front-of-house staff and kitchen teams, facilitating communication and ensuring that the dining experience is seamless. The Door Runner also manages cash handling duties accurately and upholds operational standards by completing assigned side work and delegating tasks effectively to the host team. They are expected to maintain a neat workspace, provide excellent internal service with a spirit of servant leadership, and confidently create positive first and last impressions for guests.

Candidates should possess excellent interpersonal skills and demonstrate a genuine passion for great food and customer service. The role demands an individual who is self-motivated, thriving under pressure, and capable of independent as well as teamwork. Knowledge of menu details, special events, and private dinners is essential, alongside the ability to manage multiple phone lines and deliver precise service over the phone. A successful Door Runner at Zingerman's Roadhouse is known for balancing professionalism with warmth, engaging guests enthusiastically, and having a keen eye for detail and organizational skills.

Physically, the position requires stamina, as it involves bending, stooping, standing for long periods, and the ability to safely lift up to 50 pounds. Candidates who enjoy dynamic, fast-paced environments and who are comfortable juggling various responsibilities while maintaining a high service standard will find this job fulfilling and engaging. The role offers an excellent opportunity for growth within the hospitality industry, backed by a supportive team environment and a commitment to employee development.