Youth Development Receptionist

Wilmington, NC, USA|

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $15.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Mileage reimbursement

Professional development opportunities

flexible schedule

Community impact

Job Description

The Boys & Girls Club is a nonprofit organization dedicated to providing a safe and supportive environment for children and youth to grow, learn, and thrive. Known for its commitment to community building and youth development, the Club offers various programs aimed at fostering positive relationships, educational achievement, and healthy lifestyles. With multiple club sites, the organization plays a crucial role in supporting families and communities by offering after-school programs, summer camps, and other enrichment activities designed to promote the social, emotional, and physical development of young people.

The role of Youth Development Receptionist is integral to the smooth operation of the Club. This part-time, hourly position, offering a competitive pay rate of $15-$18 per hour, involves being the first point of contact for members, parents, and community members entering the Club. Reporting directly to the Unit Director or Assistant Unit Director, the Youth Development Receptionist is responsible not only for warmly greeting visitors but also for managing computerized entry tracking to monitor member attendance. Attention to detail and the ability to multitask are essential in this busy environment. The role also includes assisting with additional data entry tasks as needed, contributing to the efficient management and safety of the Club environment.

The Youth Development Receptionist plays a pivotal role in maintaining safety and compliance by ensuring that all organizational safety standards are met and that emergency procedures are followed consistently. This position requires regular assessment of risks and hazards within the facility to protect members and staff alike. The receptionist also supports facilities management duties, including maintaining cleanliness, security, and assisting in the overall upkeep of the Club. Community engagement is another fundamental aspect, as the receptionist helps build positive relationships with parents, schools, and external community partners. In addition, the Youth Development Receptionist is tasked with assisting Site Directors with staff performance management, coaching, and handling disciplinary matters involving children or parents.

This position is well-suited for individuals with strong organizational and communication skills who thrive in a community-focused, fast-paced environment. The role demands a proactive approach to problem-solving and excellent interpersonal skills to effectively interact with diverse groups. Travel to various Club sites and some outdoor activity are required, with mileage reimbursement provided for travel outside assigned counties. Overall, the Youth Development Receptionist contributes significantly to the Club’s mission by fostering a welcoming atmosphere, ensuring safety, and supporting program operations through meticulous record-keeping and data management. This job offers an excellent opportunity for individuals looking to make a meaningful impact in youth development and community service while gaining valuable experience in a nonprofit setting.

Job Requirements

Bachelor's degree or equivalent experience
Minimum two years’ experience in youth development or similar setting preferred
Strong knowledge of youth development theories
Excellent verbal and written communication skills
Ability to multitask and maintain attention to detail
Experience with computer data entry and member tracking systems
Ability to work independently and manage time effectively
Must have valid driver’s license and access to a personal vehicle
Availability to work evening hours and travel as required
Ability to lift and move up to 25 pounds
Physically able to perform duties including standing, walking, bending, kneeling, and stooping

Job Qualifications

Bachelor's degree from an accredited college or university, or equivalent experience
A minimum of two years' work experience in a Boys & Girls Club or similar organization planning and supervising activities based on developmental needs of young people preferred
Thorough knowledge of youth development theory
Strong professional communication skills, both verbal and written
Working knowledge of budget preparation, control, and management
Strong organizational and time management skills
Ability to work unsupervised and be a self-motivated problem solver
Must be able to drive and have access to a personal vehicle
Must be available to work evening hours and travel out of town for training and other events as necessary

Job Duties

Greeting and welcoming club members, parents, and visitors as they enter the club
Tracking members' entries and exits using computer systems to ensure safety and efficient management
Assisting with data entry tasks as needed
Ensuring safety protocols are followed and emergency procedures are in place
Regularly assessing risks within the facility and during activities, identifying potential hazards, and taking preventive measures
Assisting with facility maintenance, cleanliness, and security
Building and maintaining relationships with parents, schools, and community partners
Ensuring all clubs comply with organizational safety standards
Assisting site directors with staff performance management, coaching, and disciplinary matters
Providing reports and analysis to support fundraising, grant compliance, and other club requirements
Collecting data on program outcomes and preparing reports for stakeholders
Managing program supplies and equipment
Maintaining organization and cleanliness of the building
Recruiting, training, and directing volunteers
Safeguarding club equipment and program supplies
Conducting regular building evacuation drills
Preparing and maintaining program statistics and related reports
Reporting all injuries of members, volunteers, and staff immediately to directors
Performing other duties as assigned by the unit director