Workplace Services Associate (Receptionist)

BRG (Berkeley Research Group) is a global consulting firm that integrates world-leading academic credentials with practical business expertise and emerging technologies. Focused on delivering innovative solutions, BRG supports a broad range of industries through specialized consulting services, including economics, disputes, investigations, corporate finance, and performance improvement. The culture at BRG emphasizes agility and connectivity, enabling its professional team of specialist consultants, academics, industry experts, and data scientists to apply diverse perspectives and advanced analytical tools to solve complex business challenges efficiently. This collaborative and interdisciplinary approach drives insightful, data-driven solutions that help clients address their most critical issues and achieve impactful results. BRG maintains a commitment to fostering an inclusive workplace, offering equal employment opportunities regardless of race, gender, age, disability, or any protected status under applicable laws.

The role of Workplace Services Coordinator at BRG offers a dynamic opportunity within this innovative consulting environment. Reporting to the Regional Workplace Services Director and Workplace Services Manager, as well as the On-site Office Director, this position is integral to ensuring smooth and efficient day-to-day office operations. The role is based in a professional setting that supports consulting and legal services, with a focus on providing a welcoming and secure workplace environment.

Responsibilities encompass a wide range of tasks related to guest services, security, office maintenance, conference room management, mail handling, ordering supplies, event support, invoice processing, and light administrative duties for executives. The workplace services coordinator acts as the first point of contact for visitors and employees, playing a key role in delivering exceptional client service by greeting guests warmly, assisting with space management tools, and maintaining a professional reception area. Security responsibilities include monitoring lobby traffic, managing access passes, liaising with building security, and maintaining office key inventories.

Office maintenance duties require receiving and addressing facility-related issues using a ticketing system, troubleshooting office equipment, and escalating problems as needed. Managing conference room schedules, ensuring readiness and proper setup, and supporting video conferencing are critical for maintaining productivity and effective meetings.

Additional functions include coordinating courier services for outgoing packages, processing FedEx shipping requests, and distributing mail throughout the office. This role also involves ordering business cards, stationery, and food supplies for meetings and office use, often coordinating with the Workplace Services Assistant. Event planning support is a further facet, assisting with bookings, catering arrangements, setup, and takedown.

Administrative support to executives includes time entry, expense reporting, document preparation, and other tasks as delegated by supervisors. Physical demands require the ability to stand, walk, sit, and lift up to 25 pounds occasionally. The position offers an annual salary range between $55,000 and $75,000, with a need for punctuality, flexibility, and occasional overtime availability.

This position is ideal for candidates with at least one year of experience in professional services, preferably consulting or legal fields, emphasizing customer service excellence and proficiency with Microsoft Office and office equipment. Strong interpersonal skills, problem-solving abilities, attention to detail, and a proactive work ethic are essential for success. Verification of legal work authorization in the U.S. without sponsorship is required.