Workplace Experience Sr Coordinator - Chicago, IL

CBRE is a leading global real estate services firm known for its commitment to excellence and innovation. As a cornerstone in the commercial real estate industry, CBRE provides a comprehensive range of services including property management, facilities management, brokerage, consulting, and valuation services. The company operates worldwide, serving a diverse client base that ranges from Fortune 500 companies to local businesses. CBRE prides itself on cultivating a workplace culture that values diversity, inclusion, and professional growth and ensures a supportive environment where employees can thrive and deliver exceptional service to clients.

The Workplace Experience Senior Coordinator role at CBRE offers a unique opportunity to engage directly with building occupants and guests to deliver an exceptional level of service. The position is integral to the Workplace Experience function, which focuses on creating a welcoming, efficient, and secure environment at designated properties. This role is responsible for being the first point of contact for visitors and employees entering the facility, ensuring that their experience from arrival to departure is seamless and positive.

In this customer-facing position, you will act as the friendly and professional representative of CBRE, greeting visitors, issuing passes, and escorting guests as required. The role requires not only excellent interpersonal skills but also the ability to manage various administrative and operational tasks, such as handling janitorial or maintenance work orders and coordinating meetings and office supplies. The workplace environment is dynamic, and the Senior Coordinator must be adept at problem-solving, often addressing issues independently while adhering to company guidelines and procedures.

CBRE emphasizes safety and compliance, and this position involves following strict security and emergency protocols to safeguard all individuals within the building. Clear communication and collaboration with security teams and property management are essential duties. You will also support team initiatives by creating customized client materials that maintain brand consistency and assist in various operational projects that contribute to the overall quality of the workplace.

This role demands advanced computer skills, particularly proficiency with Microsoft Office applications, and requires an individual who is highly organized and detail-oriented. The ideal candidate will have prior experience in customer service roles and possess strong problem-solving capabilities, enabling them to evaluate and implement solutions efficiently. Compensation for this position ranges from $58,000 to $63,000 annually, commensurate with skills, qualifications, and experience. CBRE offers a collaborative and inclusive work environment where career development is encouraged, making this an excellent opportunity for professionals seeking to grow within the commercial real estate services industry.