Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $36.06 - $37.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule
Job Description
CBRE is a global leader in commercial real estate services and investment, dedicated to helping businesses and people thrive. With a dynamic, collaborative culture built on core values such as respect, integrity, service, and excellence, CBRE values diverse perspectives and backgrounds, fostering an environment where every employee can chart their own course and realize their full potential. This esteemed company prides itself on being forward-thinking professionals and dynamic problem solvers who create significant impacts in the industry. CBRE currently seeks to fill the role of Workplace Experience Senior Coordinator, set within the Workplace Experience function, a pivotal part of the organization focused on delivering exceptional customer service and fostering a welcoming and professional environment for employees, clients, and visitors.
As a Workplace Experience Senior Coordinator at CBRE, you will be the cornerstone of the customer experience within a designated facility, responsible for maintaining a world-class service atmosphere. This role involves direct interaction with all individuals entering the facility, ensuring they are greeted warmly and professionally, setting the tone for the entire visit. You will manage visitor and parking systems, meticulously adhering to security protocols. Escorting visitors to their destinations within the building is another key responsibility, as is answering telephone calls with courteous professionalism, providing a consistently positive first impression.
Beyond guest services, this position requires managing office logistics, such as arranging and confirming recreational, dining, and business activities, handling janitorial or maintenance work orders, and supporting various office supply and meeting coordination needs. You will also develop client materials that align with brand standards, enhance event management for client spaces, and provide support for event planning and catering operations. Proactive problem-solving skills are vital in this role as you are expected to independently resolve typical and atypical work-related issues, choosing optimum solutions from a set of known options.
The salary range for this position is $75,000 to $78,000 annually, equating to approximately $36.06 to $37.50 per hour. Compensation depends on the candidate's skills, qualifications, and experience. This full-time role offers a meaningful opportunity to impact the quality of workplace experience services positively and supports CBRE's mission to uphold the highest standards in service delivery and operational excellence. CBRE values human interaction throughout its recruitment process and does not use AI tools in making hiring decisions, reinforcing their commitment to understanding each candidate's unique experience, skills, and aspirations.
As a Workplace Experience Senior Coordinator at CBRE, you will be the cornerstone of the customer experience within a designated facility, responsible for maintaining a world-class service atmosphere. This role involves direct interaction with all individuals entering the facility, ensuring they are greeted warmly and professionally, setting the tone for the entire visit. You will manage visitor and parking systems, meticulously adhering to security protocols. Escorting visitors to their destinations within the building is another key responsibility, as is answering telephone calls with courteous professionalism, providing a consistently positive first impression.
Beyond guest services, this position requires managing office logistics, such as arranging and confirming recreational, dining, and business activities, handling janitorial or maintenance work orders, and supporting various office supply and meeting coordination needs. You will also develop client materials that align with brand standards, enhance event management for client spaces, and provide support for event planning and catering operations. Proactive problem-solving skills are vital in this role as you are expected to independently resolve typical and atypical work-related issues, choosing optimum solutions from a set of known options.
The salary range for this position is $75,000 to $78,000 annually, equating to approximately $36.06 to $37.50 per hour. Compensation depends on the candidate's skills, qualifications, and experience. This full-time role offers a meaningful opportunity to impact the quality of workplace experience services positively and supports CBRE's mission to uphold the highest standards in service delivery and operational excellence. CBRE values human interaction throughout its recruitment process and does not use AI tools in making hiring decisions, reinforcing their commitment to understanding each candidate's unique experience, skills, and aspirations.
Job Requirements
- High school diploma or GED
- 3-4 years of job-related experience
- Intermediate problem-solving skills
- Advanced knowledge of Microsoft Office
- Strong organizational skills
- Ability to explain detailed information clearly
- Must be authorized to work in the US without visa sponsorship
Job Qualifications
- High school diploma or GED with 3-4 years of job-related experience
- Established understanding of work routines standards and applying skills in various processes procedures and systems
- Intermediate problem-solving skills with ability to review and select solutions without supervisory approval
- Ability to explain detailed and complicated information clearly and concisely
- Advanced knowledge of Microsoft Office products including Word Excel Outlook
- Strong organizational skills with inquisitive mindset
- Must be authorized to work in the United States without visa sponsorship now or in the future
Job Duties
- Serve as the primary point of contact for all individuals entering the facility greeting them with a friendly and welcoming demeanor
- Manage the issuance of visitor and parking passes strictly adhering to all established security protocols
- Professionally escort visitors to their appropriate destinations within the building
- Answer telephone calls in a professional and courteous manner creating a memorable first impression
- Arrange and confirm recreational dining and business activities ensuring seamless execution
- Oversee and manage janitorial or maintenance work orders addressing issues promptly with vendors or internal staff
- Escalate inquiries or complaints from employees guests and co-workers to appropriate channels
- Provide comprehensive support to the team including office supply management coordination of meetings and equipment care
- Develop customized client materials aligning with brand guidelines
- Adhere to property-specific security and emergency procedures notifying relevant parties to ensure safety
- Proactively identify and resolve problems within area of work without supervisory approval
- Evaluate and select optimal solutions from established options to address operational challenges
- Organize and manage events and client event spaces delivering white glove services
- Support catering operations for events reset meeting rooms and restock supplies
- Impact team through quality of service and information provided
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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