Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
Professional development opportunities
Retirement Plan
Employee assistance program
Job Description
Global Workplace Solutions (GWS) Local is a leading hard services-driven facility management company that offers bespoke solutions tailored to meet the diverse needs of its clients. Our innovative approach blends self-performed hard services with partnerships from best-in-class soft service providers, enabling us to deliver comprehensive facility and project management solutions. With our focus on downstream accountability, we create an agile and efficient service delivery model that empowers our teams to uphold the highest standards of excellence.
Our platform extends beyond the conventional realm of facility and project management by providing direct access to specialized services including Environmental, Social, and Governance (ESG) initiatives, Security Consulting, Workplace Strategy, and enhanced Workplace Experience programs. This holistic approach positions GWS Local as a premier provider committed to not just managing workplaces but transforming them into vibrant spaces where employees can thrive.
The role of a CBRE Workplace Experience Manager offers an exciting opportunity to be at the forefront of delivering superior workplace services that enhance employee satisfaction and operational efficiency. As a Workplace Experience Manager, you will oversee a team responsible for the smooth delivery of workplace experience services such as Concierge, Reception, Meeting and Event Management, and various administrative office duties. Your leadership will be instrumental in creating a welcoming, well-organized, and efficient environment for clients and visitors within a designated building.
This role demands a dedication to world-class customer service and the ability to manage multiple facets including team supervision, recruitment, training, as well as mentoring and coaching employees to achieve departmental goals. You will be charged with building and maintaining trusted client relationships, negotiating priorities, and ensuring consistent, high-quality service delivery. A key part of your responsibilities will include assessing technological needs and training gaps, driving process improvements, managing vendor partnerships, and overseeing third-party programs such as event catering, transportation, and mail distribution.
You will also lead by example in embodying CBRE’s RISE values of respect, integrity, service, and excellence while resolving day-to-day issues and providing event management that engages target audiences and effectively communicates the event’s message. Coordination with landlords and facility-related partners will be essential for successful event execution. Post-event follow-ups and continuous feedback integration will foster ongoing improvements in workplace experience services.
The Workplace Experience Manager role is designed for a proactive leader with strong organizational skills and an ability to handle sensitive information tactfully. This role offers a competitive salary ranging from $80,000 to $105,000 annually, with eligibility for discretionary bonuses based on company performance and applicable benefit programs. The position supports diversity and inclusion, offering reasonable accommodations to enable individuals with disabilities to perform their job functions effectively.
Joining CBRE means becoming part of a global leader in real estate services that values diverse viewpoints and skillsets. We invite candidates who aspire to make a significant impact and carve their own path to explore this opportunity to elevate their career and contribute to a dynamic, collaborative culture.
Our platform extends beyond the conventional realm of facility and project management by providing direct access to specialized services including Environmental, Social, and Governance (ESG) initiatives, Security Consulting, Workplace Strategy, and enhanced Workplace Experience programs. This holistic approach positions GWS Local as a premier provider committed to not just managing workplaces but transforming them into vibrant spaces where employees can thrive.
The role of a CBRE Workplace Experience Manager offers an exciting opportunity to be at the forefront of delivering superior workplace services that enhance employee satisfaction and operational efficiency. As a Workplace Experience Manager, you will oversee a team responsible for the smooth delivery of workplace experience services such as Concierge, Reception, Meeting and Event Management, and various administrative office duties. Your leadership will be instrumental in creating a welcoming, well-organized, and efficient environment for clients and visitors within a designated building.
This role demands a dedication to world-class customer service and the ability to manage multiple facets including team supervision, recruitment, training, as well as mentoring and coaching employees to achieve departmental goals. You will be charged with building and maintaining trusted client relationships, negotiating priorities, and ensuring consistent, high-quality service delivery. A key part of your responsibilities will include assessing technological needs and training gaps, driving process improvements, managing vendor partnerships, and overseeing third-party programs such as event catering, transportation, and mail distribution.
You will also lead by example in embodying CBRE’s RISE values of respect, integrity, service, and excellence while resolving day-to-day issues and providing event management that engages target audiences and effectively communicates the event’s message. Coordination with landlords and facility-related partners will be essential for successful event execution. Post-event follow-ups and continuous feedback integration will foster ongoing improvements in workplace experience services.
The Workplace Experience Manager role is designed for a proactive leader with strong organizational skills and an ability to handle sensitive information tactfully. This role offers a competitive salary ranging from $80,000 to $105,000 annually, with eligibility for discretionary bonuses based on company performance and applicable benefit programs. The position supports diversity and inclusion, offering reasonable accommodations to enable individuals with disabilities to perform their job functions effectively.
Joining CBRE means becoming part of a global leader in real estate services that values diverse viewpoints and skillsets. We invite candidates who aspire to make a significant impact and carve their own path to explore this opportunity to elevate their career and contribute to a dynamic, collaborative culture.
Job Requirements
- Authorized to work in the United States without visa sponsorship now or in the future
- Bachelor’s degree preferred or equivalent combination of education and experience
- 3 to 5 years of relevant workplace or facility management experience
- proven leadership and people management experience
- proficiency with Microsoft Office products
- strong organizational and problem-solving skills
- availability to mentor and train staff
- ability to handle confidential and sensitive issues
- commitment to following safety standards and procedures
- willingness to collaborate with vendors and third-party service providers
- effective event coordination abilities
- ability to deliver world-class customer service
- flexibility to manage conflicting priorities
- excellent negotiation skills
Job Qualifications
- Bachelor’s degree preferred with 3 to 5 years of relevant experience
- people management and leadership experience preferred
- experience in recruitment, training, development, mentoring, and appraising
- strong leadership skills to motivate teams and impact efficiency and quality
- in-depth knowledge of Microsoft Office including Word, Excel, and Outlook
- extensive organizational skills with a proactive and inquisitive mindset
- ability to guide exchange of sensitive and complicated information
- excellent communication and negotiation skills
Job Duties
- Provide formal supervision to employees
- monitor the training and development of staff
- conduct performance evaluations and coaching
- oversee the recruiting and hiring of new employees
- coordinate and manage the team’s daily activities
- establish work schedules, assign tasks, and cross-train staff
- set and track staff and department deadlines
- mentor and coach as needed
- build and maintain a trusted client relationship
- negotiate with clients, partners, and associates to resolve conflicting priorities
- ensure support provided by the team is efficient and consistent
- suggest process improvement efforts regularly
- assist with developing strategic solutions
- assess technological and training needs for Workplace Experience teams and clients
- follow safety standards with employees, clients, and vendors
- develop vendor partnerships with cost-saving objectives
- manage negotiations for contract services
- confirm all vendors have current proof of insurance and contractual documentation
- oversee programs run by third-party vendors including food delivery, organizing events, providing transportation, or mail distribution
- ensure invoices for business services are billed accurately
- lead by example modeling behaviors consistent with CBRE RISE values
- influence parties of shared interests to reach agreement
- identify, troubleshoot, and resolve day-to-day and moderately complex issues
- provide comprehensive events management service including coordination, preparation, and follow-up
- research and prepare site proposals based on meeting requirements
- coordinate with landlords and facilities-related third parties to support events
- participate in event follow-up by preparing and distributing post-event surveys, tracking expenses and archiving materials
- coordinate feedback from stakeholders and attendees to integrate into continuous improvement efforts
- train and coach staff to ensure program and graphic standards consistency
- consult and mentor administrative assistants with event planning responsibilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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