Workplace Experience Manager - New York City, NY

CBRE, a global leader in real estate services, is renowned for providing exceptional workplace environments through innovative solutions and dedicated service. As a top-tier commercial real estate firm, CBRE embraces a diverse and inclusive culture, driven by values of respect, integrity, service, and excellence. CBRE's Workplace Experience team plays a crucial role in creating a welcoming atmosphere for employees and clients by coordinating hospitality and operational services with a focus on client satisfaction and workplace efficiency.

The role of Workplace Experience Manager at CBRE is a pivotal leadership position within the Workplace Experience function. The manager oversees a team responsible for a wide range of services including concierge, reception, meeting and event management, and administrative office duties. This role requires a hands-on leader who can effectively supervise employees, manage daily team operations, and foster a high-performance environment while ensuring alignment with CBRE's core values.

In this position, the Workplace Experience Manager is tasked with the recruitment, training, and development of staff, including conducting performance evaluations and mentoring employees to achieve their full potential. The manager also designs and manages work schedules, assigns tasks, and tracks the progress of team and departmental goals. Building and maintaining trusted relationships with clients is paramount, as is negotiating with clients, partners, and associates to resolve conflicting priorities and deliver outstanding workplace services.

The Workplace Experience Manager actively supports operational efficiency by identifying opportunities for process improvements and developing strategic solutions to enhance service quality. This role also involves collaboration with vendors to secure contract services, manage costs, and ensure compliance with insurance and contractual requirements. The manager supervises third-party vendor programs such as food delivery, event organization, transportation, and mail distribution, ensuring accurate billing and delivery of services.

Safety is a critical component in this role; the manager ensures compliance with health, safety, and environmental standards for employees, clients, and vendors. They lead by example, promoting CBRE’s RISE values and fostering a culture of accountability and collaboration. This position demands strong leadership skills with the ability to motivate and influence the team, communicate sensitive information effectively, and resolve complex issues that impact workplace operations.

Candidates must be authorized to work in the United States without visa sponsorship and possess a bachelor’s degree or equivalent experience with five to eight years in relevant roles. Proficiency in Microsoft Office and exceptional organizational capabilities are essential. The Workplace Experience Manager position offers a competitive salary range from $105,000 to $115,000 annually, with eligibility for discretionary bonuses. Comprehensive benefits include 401(k), dental, health, life, and vision insurance, along with generous paid time off, underscoring CBRE’s commitment to employee well-being and satisfaction.

Joining CBRE means becoming part of a company dedicated to equal employment opportunity and valuing diversity. CBRE provides accommodations for applicants with disabilities throughout the recruitment process, emphasizing an inclusive environment where every employee contributes to mutual success.