Workplace Experience Coordinator - New York City, NY

Bayonne, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $69,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee wellness programs

Professional development opportunities

Job Description

CBRE is a leading global real estate services firm that offers comprehensive solutions to property owners, investors, and occupiers. Known for its commitment to excellence, innovation, and creating outstanding workplace environments, CBRE is dedicated to enhancing the experience of employees and clients alike. As a top tier company in property management and workplace services, CBRE prides itself on fostering diverse and inclusive teams across its many locations. The company’s rich history, combined with its forward-thinking approach, positions it as an industry leader in real estate and workplace management.

The Workplace Experience Coordinator role at CBRE offers a unique opportunity for individuals passionate about delivering exceptional customer service in an office building setting. This position focuses on creating a welcoming and positive experience for employees, clients, and visitors by providing white glove hospitality and seamless workplace services. As part of the Workplace Experience team, coordinators act as the first point of contact for all building occupants and visitors. Responsibilities include managing visitor access and security protocols, handling inquiries, and coordinating facility services. Additionally, the role requires organizing on-site events, managing vendor relationships, and ensuring that all workplace service operations align with company standards. This position places a strong emphasis on professionalism, effective communication, and the ability to troubleshoot and resolve issues promptly.

The position offers full-time employment with a competitive salary range of $60,000 to $69,000 annually for candidates in New York. CBRE also maintains a culture of respect, integrity, service, and excellence which enriches the workplace environment for all employees. The role demands a high level of customer service orientation, interpersonal skills, and organizational abilities. Candidates should be comfortable interacting with a diverse population, capable of managing multiple tasks simultaneously, and adept with technology tools such as Google Docs, Slack, and preferably Jira. The role is physically active, requiring extended periods of standing, walking, and occasional lifting. CBRE is committed to providing reasonable accommodations to support all employees, including those with disabilities. Overall, this role is ideal for those looking to thrive in a dynamic workplace environment and contribute to a vibrant company culture that values diversity and inclusion.

Job Requirements

Applicants must be authorized to work in the United States without visa sponsorship now or in the future
High school diploma or GED or equivalent experience
Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
Ability to work open and flexible schedules
Ability to comprehend and interpret instructions and memos, asking clarifying questions when necessary
Comfortable meeting and engaging new people with a warm demeanor
Ability to assess situations, empathize, and offer help
High attention to detail and strong verbal and written communication skills
Physical ability to stand for extended periods, walk frequently, reach, bend, stoop, push or pull, and lift up to 40 lbs
Working knowledge of Google Docs and Slack
Some experience with Jira preferred but not required

Job Qualifications

High school diploma or GED or equivalent experience
Minimum of 3-4 years of experience in front desk, concierge, customer service, or hospitality roles
Proficient verbal and written communication skills
Strong attention to detail
Comfortable engaging with diverse populations
Ability to present information to groups
Knowledge of Google Docs and Slack
Basic understanding of Jira preferred but not required
Ability to manage multiple tasks effectively
Experience in organizing and coordinating events

Job Duties

Serve as the first point of contact for all building occupants and visitors
Greet visitors with a friendly demeanor and issue visitor and parking passes while following security protocols
Answer telephone calls professionally and create presentations for various-sized groups
Arrange and confirm recreational, dining, and business activities on behalf of requestors
Manage janitorial and maintenance work orders as needed
Coordinate workplace services including mail and office supply management as well as employee onboarding
Address inquiries or complaints from employees, guests, and coworkers, providing timely and professional solutions
Organize and manage onsite events including securing space, setup, teardown, and supply delivery
Follow property-specific security and emergency procedures to ensure safety
Coordinate with vendors supplying services or goods to the workplace
Communicate detailed information within the team and follow manager directions
Utilize existing procedures to resolve straightforward problems efficiently
Maintain a high level of customer service and professionalism at all times