Workplace Experience Coordinator - Detroit, MI

CBRE is the world’s largest commercial real estate services organization, renowned for delivering innovative workplace solutions that enhance employee well-being, productivity, and overall organizational effectiveness. As a global leader in real estate services, CBRE specializes in offering a wide range of property management and workplace experience solutions designed to connect employees to their environments seamlessly. A key division within CBRE is the Host service line, which emphasizes people-led and technology-enabled services aimed at creating an elevated workplace experience. This service line is dedicated to delivering concierge-quality services, world-class customer service training, and an enterprise-grade technology platform that supports various workplace needs such as meeting scheduling, workspace reservations, and access to building services. Host’s mission is to empower people to work smarter and enjoy their workday, fostering productive and satisfying workplace environments across client properties worldwide.

The role of a Workplace Experience Coordinator at CBRE is an integral part of the Host service line, focused on providing exceptional service and fostering a welcoming atmosphere for employees, clients, and visitors in a designated building. This position is frontline and highly visible, serving as the first point of contact for all individuals entering the facility. The coordinator’s duties include greeting guests warmly, managing security protocols such as issuing visitor and parking passes, and delivering excellent customer service both in person and over the phone. The role demands a professional, friendly demeanor and the ability to anticipate and meet the diverse needs of building occupants. In addition to front desk responsibilities, the Workplace Experience Coordinator manages various workplace services such as organizing on-site events, coordinating vendor services, handling maintenance requests, and supporting operational aspects including mail and office supply management.

This position requires a high level of organizational skills, attention to detail, and the ability to work collaboratively with a diverse team of associates. The coordinator also plays a critical role in maintaining safety by adhering to property-specific security and emergency procedures and communicating effectively with relevant parties to ensure a secure environment. Strong communication skills are essential, as the coordinator often explains complex information within the team and interacts with multiple stakeholders. The job also involves physical mobility with duties that may require standing, walking, bending, and lifting, emphasizing the importance of being active and attentive throughout the workday.

Candidates for this role must be authorized to work in the United States without sponsorship now or in the future. Ideally, applicants will have a bachelor’s degree and 3-5 years of related experience; however, a combination of education and practical experience will also be considered. Familiarity with Microsoft Office products, including Word, Excel, and Outlook, is necessary. The role suits individuals with a strong customer service background, especially those experienced in front desk, concierge, or hospitality roles. A warm, engaging personality combined with an inquisitive and solution-focused mindset is vital to succeed.

CBRE values diversity, inclusion, and equal opportunity in its hiring practices and provides accommodations for applicants with disabilities. Working at CBRE means being part of a culture that prizes respect, integrity, service, and excellence. The role offers competitive benefits such as 401(k), dental insurance, health insurance, life insurance, vision insurance, generous paid time off, and more, all aimed at supporting employees' well-being and professional growth. Joining CBRE’s Workplace Experience Host Team means contributing to and thriving in a professional environment where your efforts directly impact the daily experience and satisfaction of building occupants, creating memorable and productive workplace experiences that align with CBRE’s commitment to excellence.