Workplace Experience Coordinator - Chicago, IL

CBRE is a global leader in real estate services, known for its commitment to excellence, integrity, and innovative workplace solutions. As a premier commercial real estate services firm, CBRE offers an extensive range of services including facilities management, property management, advisory, and transaction services that cater to a vast array of clients across multiple industries worldwide. CBRE’s Workplace Experience Team plays a crucial role in shaping the daily experience of employees and visitors by delivering exceptional service in designated buildings, thereby creating a welcoming and efficient workplace environment.

The Workplace Experience Coordinator role at CBRE is an opportunity for individuals passionate about hospitality and customer service to advance their careers within a respected global company. This position focuses on providing world-class customer service to employees, clients, and visitors, making each contact with the building a memorable experience. As the first point of contact for all building occupants, the coordinator ensures the safety, comfort, and satisfaction of everyone who enters the facility. Responsibilities include greeting visitors warmly, managing visitor and parking passes, handling security protocols, answering telephones professionally, managing inquiries or complaints, coordinating workplace services, and organizing onsite events.

This position demands a high level of professionalism, attention to detail, and the ability to manage multiple tasks efficiently. Candidates are expected to be comfortable interacting with a diverse group of people, using technology tools such as Google Docs and Slack, and be capable of following detailed instructions to maintain smooth operations within the building. The role also involves physical activity including walking, standing for long periods, and lifting up to 40 pounds, underscoring the need for stamina and mobility.

CBRE values diversity and inclusion and is committed to providing equal employment opportunities, ensuring that all employees work in an environment that fosters respect and integrity. The compensation for this role is competitive, ranging from $47,000 to $52,000 annually, depending on qualifications and experience, with eligibility for discretionary bonuses. The company also supports employees with benefits and provides reasonable accommodations during the application process for individuals with disabilities.

Joining CBRE as a Workplace Experience Coordinator means becoming part of a team dedicated to excellence, service, and continuous improvement. This role offers exposure to a professional and dynamic work environment where one can develop skills in customer service, event management, and workplace operations. For those seeking a role that blends hospitality with professionalism within a global leader, CBRE presents a compelling career path with growth opportunities and a supportive corporate culture.