Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
CBRE is a global leader in real estate services, committed to creating exceptional experiences for its clients, employees, and visitors. As a Fortune 500 company, CBRE boasts a comprehensive portfolio that spans the entire real estate life cycle, offering services that include property management, facilities management, leasing, capital markets, valuation, and advisory. With a presence in hundreds of cities worldwide, CBRE is dedicated to delivering innovative and sustainable solutions that enhance the value of real estate assets and improve every workplace environment. The company is renowned for fostering a culture of respect, integrity, service, and excellence, which informs every interaction and business decision. CBRE invests deeply in its people and technology to stay ahead in the ever-evolving real estate market.
The Workplace Experience Host role at CBRE is a vital position within the Workplace Experience function, dedicated to elevating the day-to-day experience of occupants and visitors within the building. This role embodies the principle of white-glove hospitality, serving as the first and most visible point of contact for all clients, guests, and employees entering the facility. The Workplace Experience Coordinator is tasked with ensuring a welcoming and professional environment through exceptional customer service and efficient coordination of building services. This includes managing visitor access, maintaining security protocols, handling inquiries and complaints with empathy and professionalism, and facilitating on-site events and workplace services.
This position requires juggling multiple responsibilities such as issuing visitor and parking passes, answering telephones with a courteous demeanor, organizing and managing mail and office supply services, coordinating maintenance and janitorial requests, and supporting onboarding processes. Furthermore, the role demands strong communication skills to present information clearly to various audiences, from small internal teams to large employee groups. The role also involves working with third-party vendors to ensure smooth service delivery within the building.
Ideal candidates are self-motivated, detail-oriented, and have a passion for hospitality and customer service. The ability to navigate complex situations calmly and professionally is critical, as is the capacity to encourage a positive workplace atmosphere. The job involves physical aspects such as walking, standing for long periods, and occasionally lifting up to 40 pounds. Proficiency in digital communication and collaboration tools such as Google Docs and Slack is important, and familiarity with Jira is a plus but not mandatory.
Employment with CBRE as a Workplace Experience Coordinator offers a unique opportunity to be part of a world-class team dedicated to improving workplace environments and creating memorable interactions. This role is typically a full-time position, requiring open and flexible schedules, and is best suited for individuals who thrive in dynamic, people-focused environments. CBRE emphasizes equal opportunity employment and ensures accessible recruiting processes, making it an inclusive workplace for diverse talents. Join CBRE to build a rewarding career at the intersection of hospitality and real estate services, where your contributions directly impact the experience and satisfaction of thousands of clients and employees daily.
The Workplace Experience Host role at CBRE is a vital position within the Workplace Experience function, dedicated to elevating the day-to-day experience of occupants and visitors within the building. This role embodies the principle of white-glove hospitality, serving as the first and most visible point of contact for all clients, guests, and employees entering the facility. The Workplace Experience Coordinator is tasked with ensuring a welcoming and professional environment through exceptional customer service and efficient coordination of building services. This includes managing visitor access, maintaining security protocols, handling inquiries and complaints with empathy and professionalism, and facilitating on-site events and workplace services.
This position requires juggling multiple responsibilities such as issuing visitor and parking passes, answering telephones with a courteous demeanor, organizing and managing mail and office supply services, coordinating maintenance and janitorial requests, and supporting onboarding processes. Furthermore, the role demands strong communication skills to present information clearly to various audiences, from small internal teams to large employee groups. The role also involves working with third-party vendors to ensure smooth service delivery within the building.
Ideal candidates are self-motivated, detail-oriented, and have a passion for hospitality and customer service. The ability to navigate complex situations calmly and professionally is critical, as is the capacity to encourage a positive workplace atmosphere. The job involves physical aspects such as walking, standing for long periods, and occasionally lifting up to 40 pounds. Proficiency in digital communication and collaboration tools such as Google Docs and Slack is important, and familiarity with Jira is a plus but not mandatory.
Employment with CBRE as a Workplace Experience Coordinator offers a unique opportunity to be part of a world-class team dedicated to improving workplace environments and creating memorable interactions. This role is typically a full-time position, requiring open and flexible schedules, and is best suited for individuals who thrive in dynamic, people-focused environments. CBRE emphasizes equal opportunity employment and ensures accessible recruiting processes, making it an inclusive workplace for diverse talents. Join CBRE to build a rewarding career at the intersection of hospitality and real estate services, where your contributions directly impact the experience and satisfaction of thousands of clients and employees daily.
Job Requirements
- applicants must be currently authorized to work in the united states without need for visa sponsorship now or in future
- hs diploma or ged or equivalent experience
- minimum 3-4 years experience in front desk, concierge, customer service, or hospitality roles
- open and flexible work schedules
- ability to comprehend and interpret instructions and memos
- ability to present information clearly to large internal audiences
- strong attention to detail
- ability to walk, stand, bend, stoop, push, or pull and lift up to 40 pounds
- working knowledge of google docs and slack
- some experience with jira is beneficial but not required
Job Qualifications
- high school diploma or ged or equivalent experience
- minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
- strong verbal and written communication skills
- ability to present information to internal departments or large employee groups
- comfortable engaging with new people warmly and professionally
- working knowledge of google docs and slack
- basic understanding of security and emergency procedures
- some experience with jira is a plus
Job Duties
- greet visitors and employees with a friendly and welcoming demeanor
- issue visitor and parking passes and follow security protocols
- answer telephones professionally and create presentations for various group sizes
- arrange and confirm recreational, dining, and business activities
- manage janitorial and maintenance work orders
- coordinate workplace services such as mail, office supplies, and onboarding
- organize and manage on-site events including setup and teardown
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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