Workplace Experience Coordinator

Global Workplace Solutions Local, a division of CBRE, is a premier provider of hard services-led, tailored facility management solutions. This innovative company self-performs hard services while strategically collaborating with top-tier soft service providers to deliver bespoke facility and project management solutions that meet the unique needs of our diverse clientele. With a strong focus on empowering our team through high levels of downstream accountability, we foster an agile and efficient service delivery model that ensures superior outcomes for the facilities and organizations we serve. Beyond core facility and project management capabilities, our platform offers direct access to specialized services including Environmental, Social, and Governance (ESG) initiatives, security consulting, workplace strategy, and immersive workplace experience, reinforcing our commitment to excellence and customization in all aspects of facility management.

The Workplace Experience Coordinator role at CBRE is an essential position within the Global Workplace Solutions Local team, designed to enhance the workplace environment by providing exceptional customer service to employees and visitors at designated properties. The coordinator acts as the first and lasting impression to anyone entering the workplace, fostering a welcoming, hospitable atmosphere that aligns with CBRE’s values of respect, integrity, service, and excellence. This full-time, on-site role demands a detail-oriented, communicative, and proactive individual who can manage a variety of responsibilities ranging from greeting guests and managing access to directly coordinating workplace services and administrative support. The workplace experience function plays a critical role in not just supporting the day-to-day operational flow but also driving workplace initiatives and events that contribute to employee satisfaction and engagement.

In this role, individuals will serve as the primary point of contact within the workplace, facilitating smooth communication and cooperation between employees, visitors, executive assistants, and facility teams. Duties include managing reception operations, coordinating building security procedures, responding promptly to inquiries and facility requests, and ensuring all workplace amenities meet the highest standards. This position also involves supporting workplace activations and events, assisting with room setups and technology, and maintaining an accurate awareness of building operations and neighboring community resources. The Workplace Experience Coordinator must exhibit emotional intelligence, ownership of tasks, confidentiality, and a customer-focused mindset to effectively handle escalations, solve problems, and anticipate needs without direct supervision.

Operating within the global leader in commercial real estate services and investment, CBRE offers employees the unique opportunity to grow within a dynamic, inclusive, and forward-thinking environment. Compensation for the role ranges from $60,000 to $70,000 annually, commensurate with experience, qualifications, and demonstrated ability. Candidates can expect to contribute to an organization that is committed to diversity, equal employment opportunity, and reasonable accommodation in its hiring practices. Joining CBRE means becoming part of a global network dedicated to making significant impacts through teamwork, innovation, and respect for diverse perspectives.

CBRE encourages candidates to disclose any use of artificial intelligence in the application or interview process, emphasizing the importance of human interaction and personal assessment throughout the recruitment journey. The Workplace Experience Coordinator position offers not just a job but a career path where individuals can make a meaningful difference in the workplace environment while advancing their skills and professional growth within an industry-leading firm.