Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Paid Time Off
Vision Insurance
Profit sharing
Job Description
Gensler is a global design and architecture firm known for creating innovative and impactful spaces that elevate experiences and foster creativity. As an industry leader, Gensler blends cutting-edge design with a deep understanding of clients' needs to transform workplaces and environments worldwide. The firm's Dallas office exemplifies this mission by integrating hospitality and excellence into the very fabric of its workplace culture and environment. Gensler values diversity, collaboration, and continuous learning, ensuring its team members thrive personally and professionally while delivering world-class service and design.
The Workplace Experience Coordinator role at Gensler’s Dallas office is pivotal in shaping the daily environment and experience of both employees and visitors. This role goes beyond traditional receptionist duties, serving as the welcoming face and ambassador of Gensler’s culture of hospitality and creativity. Coordinators work as a team to maintain an elevated front-of-house presence that guarantees seamless service, safety, and operational consistency throughout the workday. The position ensures that all guests feel recognized through personalized greetings and attentive management of guest logistics including visitor check-in, badge issuance, and compliance with security protocols.
Workplace Experience Coordinators at Gensler also contribute significantly to the operational support of the office. They oversee meeting room readiness, coordinate catering and event support, and maintain hospitality zones like lounges and collaboration spaces. Their role includes supporting onboarding efforts and contributing to workplace programs and employee engagement initiatives. By partnering closely with the Facilities Coordinator and Workplace Experience Leader, they ensure that the office environment runs smoothly and service standards remain high.
Success in this role is measured by continuous front-of-house coverage without service gaps, creating strong first impressions, and effective coordination of workplace events and communications. The ideal candidate is a hospitality-minded professional who thrives in a dynamic, people-oriented environment and is capable of multitasking while maintaining a polished and service-first attitude. Gensler seeks candidates who enjoy fostering a collaborative workplace culture and are motivated to create memorable and positive experiences for all office visitors and employees.
This is a full-time, in-person position based in Dallas, Texas. Candidates located in or willing to relocate to the Dallas area are encouraged to apply. Gensler fosters an inclusive environment and welcomes applications from non-local candidates, highlighting quality of life in Dallas as a vibrant and attractive urban center. The role offers competitive compensation aligned with local market standards and comprehensive employee benefits reflective of Gensler's commitment to a healthy work-life balance and professional growth.
Joining Gensler means becoming part of an inspiring and supportive culture that is as passionate about design excellence as it is about employee well-being. The firm celebrates diversity and offers numerous programs such as curated art exhibits, internal design competitions, and wellness initiatives. Employees have access to comprehensive benefits including medical, dental, vision, disability coverage, wellness programs, flexible spending accounts, paid holidays, and paid time off. Additional financial benefits include 401k plans, profit sharing, employee stock ownership, and biannual bonus opportunities.
Professional development is central to Gensler's ethos, with reimbursement available for professional licensing, renewals, exam fees, and eligible educational programs. The firm views these investments as fundamental to individual and organizational success, fostering a culture of continuous learning and advancement. Overall, the Workplace Experience Coordinator role offers a unique opportunity to be an integral part of a premier design firm where one’s impact on the workplace experience and culture is both valued and celebrated.
The Workplace Experience Coordinator role at Gensler’s Dallas office is pivotal in shaping the daily environment and experience of both employees and visitors. This role goes beyond traditional receptionist duties, serving as the welcoming face and ambassador of Gensler’s culture of hospitality and creativity. Coordinators work as a team to maintain an elevated front-of-house presence that guarantees seamless service, safety, and operational consistency throughout the workday. The position ensures that all guests feel recognized through personalized greetings and attentive management of guest logistics including visitor check-in, badge issuance, and compliance with security protocols.
Workplace Experience Coordinators at Gensler also contribute significantly to the operational support of the office. They oversee meeting room readiness, coordinate catering and event support, and maintain hospitality zones like lounges and collaboration spaces. Their role includes supporting onboarding efforts and contributing to workplace programs and employee engagement initiatives. By partnering closely with the Facilities Coordinator and Workplace Experience Leader, they ensure that the office environment runs smoothly and service standards remain high.
Success in this role is measured by continuous front-of-house coverage without service gaps, creating strong first impressions, and effective coordination of workplace events and communications. The ideal candidate is a hospitality-minded professional who thrives in a dynamic, people-oriented environment and is capable of multitasking while maintaining a polished and service-first attitude. Gensler seeks candidates who enjoy fostering a collaborative workplace culture and are motivated to create memorable and positive experiences for all office visitors and employees.
This is a full-time, in-person position based in Dallas, Texas. Candidates located in or willing to relocate to the Dallas area are encouraged to apply. Gensler fosters an inclusive environment and welcomes applications from non-local candidates, highlighting quality of life in Dallas as a vibrant and attractive urban center. The role offers competitive compensation aligned with local market standards and comprehensive employee benefits reflective of Gensler's commitment to a healthy work-life balance and professional growth.
Joining Gensler means becoming part of an inspiring and supportive culture that is as passionate about design excellence as it is about employee well-being. The firm celebrates diversity and offers numerous programs such as curated art exhibits, internal design competitions, and wellness initiatives. Employees have access to comprehensive benefits including medical, dental, vision, disability coverage, wellness programs, flexible spending accounts, paid holidays, and paid time off. Additional financial benefits include 401k plans, profit sharing, employee stock ownership, and biannual bonus opportunities.
Professional development is central to Gensler's ethos, with reimbursement available for professional licensing, renewals, exam fees, and eligible educational programs. The firm views these investments as fundamental to individual and organizational success, fostering a culture of continuous learning and advancement. Overall, the Workplace Experience Coordinator role offers a unique opportunity to be an integral part of a premier design firm where one’s impact on the workplace experience and culture is both valued and celebrated.
Job Requirements
- 3+ years of experience in a professional services environment
- experience in architecture, hospitality, or professional services strongly preferred
- exceptional attention to detail
- ability to manage multiple priorities
- proficiency in Microsoft Office and workplace systems
- ability to perform light physical tasks
- willingness to work extended hours
- located in or willing to relocate to Dallas, Texas
- ability to work in-person
Job Qualifications
- 3+ years of experience in a professional services environment, with responsibility for employee experience, workplace operations, corporate services, or event planning
- experience in architecture, hospitality, or professional services strongly preferred
- exceptional attention to detail, with strong follow-through, scheduling, and proofreading capabilities
- highly organized and able to manage multiple priorities in a fast-paced environment
- proficiency in Microsoft Office and workplace systems (Teams, work order platforms, etc.)
- ability to perform light physical tasks including bending, reaching, kneeling, and occasional setup or breakdown of furniture or equipment
- self-motivated, resourceful, flexible, and willing to work extended hours to support events and initiatives
Job Duties
- Deliver warm, professional greetings to all visitors and employees
- manage visitor check-in, badges, and all security compliance procedures
- ensure continuous FOH coverage, one Coordinator is always present for safety and service continuity
- answer and route incoming calls
- manage shared inbox and communication channels
- coordinate guest logistics, including welcome emails, parking instructions, and visit confirmations
- ensure all guests are expected, logged, and greeted by name for a personalized experience
- oversee meeting room readiness, cleanliness, and technology checks
- coordinate catering orders, vendor deliveries, and event support
- maintain hospitality zones including FOH, lounges, and collaboration areas
- support onboarding through office tours and workspace preparation
- assist with workplace programs, committee initiatives, and employee experience events
- partner with the Facilities Coordinator to ensure space readiness and timely issue reporting
- support the Workplace Experience Leader in maintaining and elevating service standards
- share responsibilities for phones, guest communications, and hospitality tasks to ensure smooth daily operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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