Workplace Experience Ambassador

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $21.50

Work Schedule

Standard Hours

Benefits

401(k) plan with matching

Medical insurance

Dental Insurance

Vision care

Paid parental leave

Paid Time Off

company holidays

Early wage access through Daily Pay

Job Description

JLL, also known as Jones Lang LaSalle, is a Fortune 500 professional services and investment management firm specializing in real estate. With over 93,000 team members spread across 300 offices in 80 countries, JLL is a global leader in providing real estate solutions that combine advanced technology, advisory services, and world-class expertise. The company is renowned for its commitment to sustainability, diversity, and inclusion, fostering a work environment where every individual is empowered to thrive and grow meaningful careers. JLL focuses on innovation and collaboration, aiming to shape the future of real estate for a better world.

In this role as a Workplace Experience Ambassador, based on-site in Wichita, KS, you will take a proactive and client-centered approach to enhancing workplace environments. This position is ideal for individuals passionate about hospitality and customer service, skilled in building strong partnerships and delivering exceptional experiences. As a Workplace Experience Ambassador, your primary focus will be on managing client employee interactions, troubleshooting, and ensuring that service delivery aligns with established service level agreements and client expectations.

The role involves direct communication with clients and service providers, supporting various aspects of workplace experience such as training centers, meeting services, and event management. You will be responsible for conducting routine campus walkthroughs to ensure service excellence, supporting after-hours events, managing conference room bookings, and assisting in administrative tasks related to soft services. This position demands excellent organizational, communication, and interpersonal skills, allowing you to effectively manage multiple priorities in a dynamic environment.

JLL offers a supportive culture with a comprehensive benefits package designed to promote personal well-being and career development. Benefits include a 401(k) plan with company matching, comprehensive medical, dental, and vision care, paid parental leave, paid time off and company holidays, and early access to earned wages through the Daily Pay program. The company values continuous improvement and innovation, encouraging its employees to contribute ideas and engage in professional growth.

Candidates interested in this role should be authorized to work in the United States without visa sponsorship. JLL invites applicants even if they do not meet every requirement, emphasizing their commitment to inclusivity and the recognition of diverse talents. This opportunity offers a chance to join a globally recognized leader in real estate while developing valuable skills and contributing to a culture focused on excellence and service.

Job Requirements

Bachelor's degree or equivalent
1-3 years prior relevant experience in hospitality, facility/property management, operations or commercial real estate preferred
Exceptional customer service skills and professionalism
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal and communication skills
Ability to work independently and in diverse teams
Excellent organizational and time management skills
Proficiency in Microsoft Office Suite
Authorization to work in the United States without sponsorship

Job Qualifications

Bachelor's degree or equivalent
1-3 years minimum relevant experience in hospitality, facility/property management, operations or commercial real estate preferred
Exceptional customer service skills and professionalism
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills
Ability to work independently with strong prioritization and time management
Ability to work with diverse teams with respect, cooperation and accountability
Excellent verbal and written communication skills
Excellent organizational skills and process management
Ability to adapt to new technology and applications
Proficient in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, and Outlook

Job Duties

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services
Execute experience/ambassador services consistent with SLAs, standard processes, professional brand image and compliance with local laws
Conduct routine walkthroughs of the campus including training centers, meeting rooms and food service locations
Provide assessments of workplace experience services to ensure compliance with service level agreements, policies, regulations and performance metrics
Assist the experience services team in supporting after hours events as needed
Support data collection, analysis and reporting to align with client goals and objectives
Work with key account and client stakeholders to organize, host, and operationalize key engagement events
Provide backup support to receptionists through lunch breaks and PTO requests
Work collaboratively within the account team across all business lines
Assist with third party vendor relationships and service partners
Manage early training room and conference center group arrivals
Identify potential risks and escalate to avoid privacy breaches, security incidents or operational disruptions
Engage in continuous improvement and innovation initiatives
Serve as training center event concierge and manage conference room bookings
Provide administrative and operational support for soft services
Perform additional job duties as requested