Workplace Experience Ambassador

JLL, or Jones Lang LaSalle, is a global leader in real estate services, combining expert advisory, cutting-edge technology, and comprehensive services to help clients shape a brighter future in real estate. This company prioritizes hiring talented individuals and fostering their professional growth and success. JLL is committed to creating an inclusive work environment that empowers employees to thrive and build meaningful careers in diverse roles ranging from commercial real estate to technology and skilled trades. With a strong emphasis on innovation and client service, JLL is recognized for delivering transformative workplace solutions that improve employee experiences and operational excellence.

The role of Workplace Experience Ambassador at JLL is a dynamic and client-facing position focused on delivering an exceptional workplace environment through high-touch, hospitality-oriented service. This position is ideal for individuals passionate about service and excited to create a welcoming atmosphere where employees and visitors feel valued and comfortable. The ambassador will act as the primary contact point for client employees and visitors, managing front desk operations, visitor registration, and access control using web-based systems. The role involves spending a significant portion of time greeting employees at entrances, monitoring workspace conditions, maintaining brand and service standards, and facilitating smooth facility operations.

Beyond reception duties, the Workplace Experience Ambassador engages proactively with employees, anticipating their needs and ensuring service excellence through personalized communication and follow-up. This includes conducting routine workplace assessments to ensure compliance with service agreements and collaborating closely with facilities teams and vendors to support events and other activities. The ambassador also manages conference room bookings, coordinates catering, maintains supply inventories, and oversees email communications and social media outreach.

Security and compliance are essential aspects of this role, requiring the ambassador to manage building access control systems, issue badges, and enforce security protocols. This commitment to a secure environment aligns with JLL’s standards and regulatory requirements. Additionally, the ambassador supports onboarding processes for new employees, familiarizing them with workplace resources and policies while fostering an inclusive culture.

The role demands a blend of interpersonal skills, technical proficiency, and operational competence. Candidates should have experience in hospitality, reception, or client service roles and demonstrate excellent communication abilities. Proficiency in Microsoft Office and comfort with digital communication platforms are necessary to support the diverse functions of this position. Physical stamina is also important as the ambassador spends extended periods standing and actively engaging throughout the facility.

Located in Andover, MA, the on-site position offers an estimated salary range of $49,900 to $62,000 annually, reflecting the candidate's experience and qualifications. JLL also provides a robust benefits package that promotes well-being and professional development, including medical, dental, and vision coverage, a 401(k) plan with company matching, paid parental leave, paid time off, company holidays, and early access to earned wages through Daily Pay.

At JLL, artificial intelligence technology optimizes the recruitment process by aligning candidates’ unique skills and experiences with the role’s requirements, supporting a meaningful and efficient hiring experience. This Workplace Experience Ambassador opportunity encourages applications from candidates of varied backgrounds, including those who may not meet every qualification but bring valuable perspectives and skills to the team.