Workplace Experience Ambassador

Lowell, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $24.25

Work Schedule

Standard Hours

Benefits

401(k) Plan

Medical insurance

Dental Insurance

Vision care

Paid parental leave

Paid Time Off

company holidays

Early wage access

Job Description

JLL, or Jones Lang LaSalle, is a global leader in real estate services, combining expert advisory, cutting-edge technology, and comprehensive services to help clients shape a brighter future in real estate. This company prioritizes hiring talented individuals and fostering their professional growth and success. JLL is committed to creating an inclusive work environment that empowers employees to thrive and build meaningful careers in diverse roles ranging from commercial real estate to technology and skilled trades. With a strong emphasis on innovation and client service, JLL is recognized for delivering transformative workplace solutions that improve employee experiences and operational excellence.
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Job Requirements

High school diploma or GED
2-3 years hospitality or customer service experience
Experience with client-facing roles
Proficiency in Microsoft Office
Ability to learn web-based visitor management systems
Excellent communication skills
Physical ability to stand and walk for extended periods
Emergency Response Certification
Legal authorization to work in the United States
Willingness to work on-site in Andover, MA

Job Qualifications

High school diploma or GED or commensurate hospitality/customer service experience
Minimum 2-3 years hospitality management or customer service experience
Experience in client-facing roles with proven relationship-building skills
Background in reception, concierge, or similar roles
Proficiency in Microsoft Office Suite with emphasis on calendar management
Ability to utilize proprietary web-based systems for visitor management and badging
Comfortable with digital platforms for communications and social media
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Professional presentation and demeanor
Emergency Response Certification
Ability to multitask and work in fast-paced environments
Physical stamina for extended periods of standing and walking

Job Duties

Serve as primary point of contact for client employee and visitor inquiries
Enthusiastically welcome guests, manage visitor registration, and execute badging processes
Spend minimum two hours daily welcoming employees and monitoring workspace conditions
Build meaningful relationships with client employees through personalized follow-up
Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements
Collaborate with facilities teams and support client events including managing conference room bookings and catering
Oversee building access control systems, issue badges, and enforce security protocols

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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