Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
flexible scheduling
Job Description
CBRE is a global leader in real estate services, known for its commitment to excellence, innovation, and creating exceptional workplace environments. With a strong presence in numerous countries, CBRE provides comprehensive real estate solutions across various sectors including commercial, residential, and industrial. Their focus on integrating technology and sustainability places them at the forefront of the industry, ensuring their clients and tenants experience best-in-class services and environments. As a company, CBRE values collaboration, diversity, and inclusion, fostering a culture where employees can thrive personally and professionally. Joining CBRE means becoming part of a dynamic team dedicated to transforming commercial real estate and enhancing customer experiences on a global scale.
The Workplace Experience Host Team at CBRE plays a pivotal role in enhancing the daily experiences of employees, clients, and visitors within their designated buildings. As a CBRE Concierge within this team, your role centers on delivering white-glove hospitality and exceptional customer service. You will be the first point of contact for anyone entering the facility, greeting guests warmly and assisting with a wide range of needs. Your responsibilities will include booking reservations, arranging transportation, providing local recommendations, and supporting administrative functions to ensure a smooth and welcoming environment.
This role requires a blend of interpersonal skills, problem-solving abilities, and a customer-focused mindset. You will handle inquiries and complaints with professionalism, provide timely responses to service requests, and maintain a rich database of local amenities and trusted service providers. Your contributions will directly impact the ambiance and operational success of the workplace, helping to foster positive client and tenant relationships. By leading through example and embodying CBRE’s RISE values, you will help guide the team to achieve its goals and enhance overall customer satisfaction. This position offers a unique opportunity to work in a fast-paced, people-oriented setting, delivering exceptional experiences that make a workplace more than just a place to work.
The Workplace Experience Host Team at CBRE plays a pivotal role in enhancing the daily experiences of employees, clients, and visitors within their designated buildings. As a CBRE Concierge within this team, your role centers on delivering white-glove hospitality and exceptional customer service. You will be the first point of contact for anyone entering the facility, greeting guests warmly and assisting with a wide range of needs. Your responsibilities will include booking reservations, arranging transportation, providing local recommendations, and supporting administrative functions to ensure a smooth and welcoming environment.
This role requires a blend of interpersonal skills, problem-solving abilities, and a customer-focused mindset. You will handle inquiries and complaints with professionalism, provide timely responses to service requests, and maintain a rich database of local amenities and trusted service providers. Your contributions will directly impact the ambiance and operational success of the workplace, helping to foster positive client and tenant relationships. By leading through example and embodying CBRE’s RISE values, you will help guide the team to achieve its goals and enhance overall customer satisfaction. This position offers a unique opportunity to work in a fast-paced, people-oriented setting, delivering exceptional experiences that make a workplace more than just a place to work.
Job Requirements
- High school diploma or equivalent
- Proven customer service experience
- Ability to communicate clearly and effectively
- Basic computer proficiency
- Ability to work flexible schedules
- Strong interpersonal skills
- Ability to stay composed under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality roles
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of local area amenities and services preferred
- Proficiency in basic computer applications
- Ability to handle emergency situations calmly and efficiently
- Demonstrated problem-solving skills
- Team-oriented mindset
- Commitment to upholding company values
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions
- Ensure personal and team outcomes have a positive impact on customer objectives
- Lead by example and model behaviors consistent with CBRE RISE values
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
