Workplace Concierge and Experience Coordinator

Index Exchange is a globally trusted independent supply-side platform that powers intelligent decisioning to maximize value for media owners. Established over 20 years ago, Index Exchange has played a leading role in the evolution of ad technology, focusing on applying intelligence closer to the impression and reducing waste across the programmatic advertising supply chain. Positioned as a neutral and conflict-free exchange, Index Exchange connects media owners more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality throughout the programmatic ecosystem. With a presence in major global cities including New York, Toronto, Montreal, Kitchener, London, and San Francisco, the company operates as a tightly knit global team embracing diverse talent regardless of location. Index Exchange values a diverse and inclusive culture, fostering an environment where unique differences are celebrated and leveraged to drive the company forward. It employs over 550 professionals worldwide who are dedicated to building a safe and transparent marketplace that guarantees a trusted experience for consumers, media owners, marketers, and partners alike.

The role of Workplace Concierge and Experience Coordinator at Index Exchange is a full-time, in-office position based in New York. The base salary range for this role is between $58,000 to $70,000 USD annually, with total compensation varying based on knowledge, skills, and experience. This position is central to maintaining the smooth, efficient, and high-standard operations of the New York office environment. The Workplace Concierge and Experience Coordinator serves as the primary point of contact for all those entering the office—from employees to visitors and candidates—ensuring a welcoming and seamless experience with a strong service mindset. The role demands adaptability, a keen attention to detail, and excellent problem-solving skills to manage evolving workplace needs and foster a positive office culture.

The successful candidate will coordinate and support various office responsibilities, including managing visitor experiences, organizing office lunch programs, maintaining café and tea points, and partnering with the Community team to support onsite events and employee engagement initiatives. Additionally, the Workplace Concierge collaborates with departments such as IT and People Operations to ensure smooth onboarding and offboarding processes, including workstation setup and equipment management. The role also includes coordinating vendor relationships, overseeing daily office operations, managing office supplies and deliveries, maintaining cleanliness and organization in common areas, and supporting office safety and compliance activities.

This position requires a proactive approach to monitoring workplace operations, resolving issues, and supporting meetings and corporate events, including catering and visitor management. The Workplace Concierge plays a vital administrative role by managing global meeting agendas, coordinating team fun activities, tracking employee milestones, and facilitating recognition programs. Candidates will be expected to have strong communication skills, proficiency in tools such as Confluence, Adobe Cloud, Canva, Microsoft Office Suite, and Jira, and a commitment to continual learning and improvement. Physical requirements include the ability to sit, handle objects, lift up to 25 pounds occasionally, and flexibility to adjust working hours as needed. The working schedule is Monday through Friday, 8:30 AM to 4:30 PM EST.

Index Exchange offers a range of comprehensive benefits including health, dental, and vision plans; paid time off and flexible schedules; competitive retirement matching; equity packages; parental leave; wellness programs and allowances; employee assistance programs; mental health resources; volunteer time off and donation matching; and inclusive community events. The company emphasizes equal employment opportunity and encourages applicants from all backgrounds to join, supporting accessibility and accommodations throughout the recruitment process. If you are passionate about delivering outstanding workplace experiences and eager to contribute to a dynamic, inclusive team environment, this role at Index Exchange presents a rewarding opportunity to grow and make an impact in the programmatic advertising industry.