Workplace Concierge

Saint Paul, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $52,000.00 - $56,000.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

Paid parental leave

paid caregiver leave

Paid vacation

Sick Time

Holiday pay

Volunteer time

Retirement Plan

Employee assistance program

Job Description

Kling Public Media Center (KPMC) is a dynamic public media organization located in downtown St. Paul, MN, dedicated to serving its community through engaging and inclusive programming and services. Known for its commitment to fostering a welcoming and culturally rich environment, KPMC supports a diverse array of artists, guests, donors, vendors, and community partners. As part of American Public Media Group (APMG), KPMC offers a vibrant workplace where collaboration, service excellence, and operational efficiency are highly valued. The organization provides a range of employee benefits and maintains a culture of respect and inclusivity, ensuring equal employment opportunities regardless of race, color, religion, sex, age, national origin, or any other protected status.

The role of Workplace Concierge at KPMC is pivotal as it serves as the first point of contact and face of hospitality for everyone entering the building. This position requires an individual who excels in customer service and workplace coordination to create a warm, polished, and seamless experience for all visitors and staff. Reporting on-site at the Kling Public Media Center, the Workplace Concierge supports visitor management, meeting coordination, daily service operations, and event logistics, working closely with the Facilities Manager and other internal teams to ensure smooth and effective workplace operations. The salary range for this role is competitive, from $52,000 to $56,000 annually, depending on experience and education.

Responsibilities include managing front-desk hospitality tasks such as visitor check-in and badging, coordinating meeting readiness including room setups and technology checks, overseeing the distribution of mail and packages, and managing office supplies and workplace essentials. The role also involves supporting internal events by coordinating logistics, catering, and audio-visual requirements, and acting as a key contact during event days. Working in partnership with the Facilities Manager, the Workplace Concierge submits space and maintenance requests and helps maintain the physical environment. Budget management duties include tracking spending, processing purchase orders, and monthly reconciliation.

This position demands strong organizational and communication skills, a proactive service mindset, and the ability to adapt quickly across a fast-paced and collaborative environment. Candidates should be proficient in Microsoft 365 and comfortable with scheduling and visitor management systems. This fully on-site job typically runs Monday through Friday, 8 a.m. to 5 p.m., with occasional evening hours for events. The role offers comprehensive benefits including medical, dental, vision, life insurance, paid leave, retirement plans, and more, all within a supportive and inclusive workplace culture committed to diversity and equal opportunity.

Job Requirements

3+ years of experience in hospitality, workplace experience, office administration, or another customer-facing operations role
High school diploma or equivalent required
Additional education in hospitality, business, or related field is a plus
Strong service orientation, attention to detail, and follow-through in a fast-paced environment
Proficiency in Microsoft 365 and comfort with scheduling and visitor management systems
Excellent communication and interpersonal skills
Strong organization, problem-solving, and time-management skills
Ability to stand or walk for extended periods and occasionally lift items up to 50 pounds
Ability to manage some work outside of standard office hours
Must be authorized to work in the U.S. without visa sponsorship

Job Qualifications

3+ years of experience in hospitality, workplace experience, office administration, or customer-facing operations
High school diploma or equivalent required
additional education in hospitality, business, or a related field is a plus
Strong service orientation, attention to detail, and follow-through
Proficiency in Microsoft 365 and scheduling or visitor management systems
Excellent communication and interpersonal skills
Strong organization, problem-solving, and time-management skills
Background in hospitality management, corporate services, or workplace experience programming preferred
Event coordination experience in a corporate, nonprofit, or media environment preferred
Familiarity with accounts payable workflows and expense management tools preferred

Job Duties

Serve as the primary front-desk presence for staff, artists, guests, donors, vendors, and community partners, creating a welcoming and professional experience
Support visitor check-in, badging, wayfinding, and arrivals for guests, VIPs, and partner groups
Coordinate meeting support, including room readiness, refreshments, basic technology checks, and reset
Anticipate and respond to employee and visitor needs while modeling hospitality standards
Coordinate conference room scheduling, setup, reset, and readiness in partnership with internal teams
Receive, sort, and distribute mail, packages, and courier deliveries
Monitor and restock office supplies, pantry items, and shared workplace essentials
Conduct regular floor checks of common areas and meeting rooms
Coordinate logistics for on-site events including staff gatherings, leadership meetings, and donor visits
Manage catering, room setup, signage, registration, and A/V readiness for events
Serve as a day-of point of contact for guests and vendors
Submit and communicate space requests, maintenance needs and access requirements to the Facilities Manager
Relay employee and guest feedback about physical space conditions to support resolution
Support joint initiatives between hospitality and facilities such as sustainability programs
Track spending for hospitality, workplace supplies, and events
Process purchase orders, route invoices, and coordinate payments with Finance
Perform monthly budget reconciliation and resolve invoice discrepancies
Provide administrative coordination, communications, scheduling, and documentation for workplace processes
Maintain organized records and help develop SOPs to improve service quality
Champion a culture of hospitality, inclusivity, and collaboration
Build strong relationships across teams to support operations and employee experience
Identify and recommend improvements to front-of-house and workplace service workflows