Workplace Ambassador

Rapport is a specialized division of FLIK Hospitality Group, dedicated to delivering exceptional guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies, Rapport is committed to offering career opportunities that foster long-term professional development rather than temporary placements. With a focus on creating meaningful and sustained careers, Rapport invests heavily in its ambassadors by providing tailored training and development programs designed to help individuals achieve their career goals and ascend to their next big role within the company.

Becoming a Rapport ambassador means joining a global community that values collaboration, diversity, and innovation. This dynamic environment encourages sharing ideas and supporting each other as part of a workplace culture that goes beyond geographical boundaries. In doing so, Rapport cultivates not just employees but ambassadors who take pride in their work and strive for excellence every day. The company recognizes the importance of personal growth and sees each role as a stepping stone toward greater career achievements in the hospitality and service industry.

The role available is a part-time position based on-site at TD Bank in Wilmington, Delaware. The schedule for this position is Tuesday through Thursday from 8:00 AM to 4:30 PM, with some flexibility as needed to accommodate business requirements. This position serves as the primary point of contact for all visitors and employees at the facility, ensuring a professional, welcoming, and efficient workplace experience. The position encompasses multiple responsibilities including reception duties, meeting room coordination, operational support, and maintaining the cleanliness and organization of the workspace.

The successful candidate will greet visitors and employees, manage visitor access and badges, and provide wayfinding assistance. They will maintain a professional reception area while monitoring facility conditions and promptly coordinating resolution of any maintenance or safety concerns. Light cleaning duties, stock management of café and office supplies, and handling service requests with internal teams or vendors are also part of the day-to-day expectations.

This role requires coordination of meeting spaces, including room bookings, setup for AV and catering, troubleshooting technology issues, and resetting rooms after use. Responsibility extends to supporting workspace arrangements for visiting employees and maintaining office equipment. Other essential tasks include receiving and distributing mail and packages, updating workplace communications, event coordination, and reinforcing workplace safety and standards. Emergency readiness responsibilities such as maintaining first aid supplies further highlight the role’s holistic approach to facility management and guest services.

Employees in this position enjoy a competitive hourly wage of $24.44 to $26.44 and comprehensive benefits that demonstrate Rapport's commitment to its team. These benefits include medical, dental, vision coverage, life and disability insurance, retirement plans, paid time off, and more. The environment fosters professional growth and supports associates through health and wellness programs, flexible spending options, parental and personal leave, and unique programs such as an associate shopping program and commuter benefits.

As a member of Compass Group USA, Rapport adheres to a strict equal opportunity policy that promotes fairness and inclusion. They welcome applicants with diverse backgrounds and experiences and support reasonable accommodations to help individuals perform essential job functions. More than a job, this part-time position offers an enriching career path within a highly reputable hospitality services division dedicated to excellence in every aspect of workplace experience and service delivery.