Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
TaskUs is a leading global outsourcing company specializing in providing customer experience and digital services to innovative companies worldwide. Known for its commitment to a People First culture, TaskUs takes great pride in fostering an inclusive, diverse, and supportive workplace environment. The company emphasizes the well-being of its employees by offering competitive industry salaries and comprehensive benefits packages that cater to their varied needs. Departments such as Total Rewards, Wellness, Human Resources, and Diversity work collaboratively to ensure that TaskUs is not only a place of business but also a community that supports professional growth, internal mobility, and personal development.
The role of WFM RTA Manager is a critical on-site leadership position based in Phoenix, designed for professionals who can thrive in dynamic, high-stakes environments. This managerial position is focused on overseeing Real-Time Analytics (RTA) and Emergency Response Team (ERT) Support operations within the Autonomous Vehicle (AV) or Emergency Response sectors. The WFM RTA Manager acts as a strategic liaison between clients, internal operations teams, and remote RTA personnel, ensuring all efforts align with established business goals and Service Level Agreements (SLAs). By managing staffing and resource allocation meticulously, this role guarantees that supply and demand are balanced during everyday operations and critical incidents alike.
Key to success in this role is the ability to generate insightful data reports, analyze operational metrics, and present findings confidently to senior leadership and clients during weekly business reviews. This opportunity is suited for candidates with a strong analytical background and leadership experience, especially those adept at using tools like Google Sheets or Excel to transform raw data into actionable strategies. Beyond operational management, the manager will develop and mentor a team of remote Real-Time Analysts, fostering a culture of extreme ownership, continuous learning, and high performance. The position offers a rewarding salary range of $73,000 to $109,000 annually, complemented by comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, and paid time off for vacation, sick leave, and holidays.
This role exemplifies TaskUs's dedication to innovation, diversity, equity, and inclusion, providing equal access to opportunities without bias or discrimination. With an open application window until July 31, 2026, prospective candidates are encouraged to apply promptly to become part of a world-class team that truly values people first in every aspect of its operations.
The role of WFM RTA Manager is a critical on-site leadership position based in Phoenix, designed for professionals who can thrive in dynamic, high-stakes environments. This managerial position is focused on overseeing Real-Time Analytics (RTA) and Emergency Response Team (ERT) Support operations within the Autonomous Vehicle (AV) or Emergency Response sectors. The WFM RTA Manager acts as a strategic liaison between clients, internal operations teams, and remote RTA personnel, ensuring all efforts align with established business goals and Service Level Agreements (SLAs). By managing staffing and resource allocation meticulously, this role guarantees that supply and demand are balanced during everyday operations and critical incidents alike.
Key to success in this role is the ability to generate insightful data reports, analyze operational metrics, and present findings confidently to senior leadership and clients during weekly business reviews. This opportunity is suited for candidates with a strong analytical background and leadership experience, especially those adept at using tools like Google Sheets or Excel to transform raw data into actionable strategies. Beyond operational management, the manager will develop and mentor a team of remote Real-Time Analysts, fostering a culture of extreme ownership, continuous learning, and high performance. The position offers a rewarding salary range of $73,000 to $109,000 annually, complemented by comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, and paid time off for vacation, sick leave, and holidays.
This role exemplifies TaskUs's dedication to innovation, diversity, equity, and inclusion, providing equal access to opportunities without bias or discrimination. With an open application window until July 31, 2026, prospective candidates are encouraged to apply promptly to become part of a world-class team that truly values people first in every aspect of its operations.
Job Requirements
- Bachelor's degree or equivalent experience
- 2+ years leadership experience in operations or related field
- Proven analytical skills with ability to use spreadsheet tools
- Excellent communication and presentation skills
- Strong problem-solving abilities in high-pressure scenarios
- Ability to work onsite in Phoenix, Arizona
- Authorization to work in the United States
Job Qualifications
- Direct experience in autonomous vehicle (AV) operations, dispatch, or emergency response environments is highly preferred
- Minimum 2 years experience in a leadership role such as operations team lead, dispatch supervisor, or WFM manager
- Strong proficiency in Google Sheets and Excel for data analysis
- Exceptional verbal and written communication skills with experience presenting metrics to cross-functional teams or clients
- High-level critical thinking skills with the ability to make rapid, data-backed decisions in high-pressure environments
Job Duties
- Serve as the primary liaison between the client, internal operations teams, and remote RTA teams to ensure alignment on business goals and SLAs
- Manage the RAD/ERT Support operations focusing on resource and staffing to meet real-time delivery expectations during critical incidents
- Partner with operations leadership to proactively address coverage gaps and optimize daily performance
- Generate, analyze, and distribute staffing reports and RTA analysis including managing daily operational callouts
- Prepare and present data-driven operational updates during weekly business review presentations to senior leadership and client stakeholders
- Oversee continuous monitoring of real-time queues and schedule adherence for high-priority AV and ERT channels
- Manage, coach, and develop a team of remote Real-Time Analysts through regular 1:1s, performance reviews, and training sessions to elevate team skills and foster a culture of ownership and continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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