Workforce Development Training & Technical Assistant I or II - Central CA Training Academy

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $39,519.96 - $51,999.96
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Benefits

401(k)
401(k) matching
Dental Insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
Vision Insurance

Job Description

California State University, Fresno Foundation is a reputable organization dedicated to supporting educational and workforce initiatives within the Central California region. As part of the California State University, Fresno Foundation, the Central California Training Academy operates under the College of Health and Human Services through the Department of Social Work Education. The Academy plays a crucial role in providing comprehensive classroom training, coaching, and organizational support to child welfare social workers, supervisors, managers, and other IV-E eligible agencies within 12 Central California counties. These counties include Ventura, Santa Barbara, San Luis Obispo on the Coastal side; Kern, Tulare, and Kings in the Southern area; and Fresno, Madera, Mariposa, Merced, San Joaquin, and Stanislaus in the Northern region.

This full-time, benefited position is for the Workforce Development Training and Technical Assistant I or II, with classification depending on candidate qualifications and experience. The role primarily supports training logistics, including the management of enrollment, completion of eLearning modules, classroom training assistance, and coordination of training delivery alongside trainers. Responsibilities also include monitoring attendance, duplication and submission of training materials, providing refreshments, classroom setup, troubleshooting audiovisual and technical equipment, introducing trainers, and engaging with participants. An essential component of the role involves preparing training evaluations, managing embedded evaluation forms, pre/post-testing materials, and accurately entering data into the designated tracking systems. Working collaboratively with a team of assistants, this role supports both virtual and in-person training across various county social service agencies in the region.

The Workforce Development Training and Technical Assistant I serves as an entry-level position, requiring supervision and guidance while executing duties with a basic understanding of the necessary tasks. This position involves receiving specific instructions and closely supervised work related to training support, technical troubleshooting, and participant interaction. The assistant is expected to maintain confidentiality, deliver professional communication, and demonstrate strong organizational skills.

Conversely, the Technical Assistant II level commands a higher degree of independence, using advanced skills to troubleshoot complex issues and lead process improvements for the team. This position requires sound judgment, the ability to work autonomously, and responsibility for establishing protocols and procedures within the team environment.

This is an excellent opportunity for individuals interested in workforce development, training coordination, and social services to develop their careers within a supportive educational foundation. The position offers a competitive salary ranging from $3,293.33 to $4,333.33 per month, dependent on classification level, with annual salaries between $39,520 and $52,000. Benefits include medical, dental, vision, life insurance, 401(k) plans with matching, paid time off, employee assistance programs, and more. Given the extensive travel required within the Central California region, candidates must be willing to accommodate overnight stays. The position is based in an in-person work location.

Candidates motivated to contribute to child welfare workforce education and training, with strong technical skills and a capacity for multi-tasking and collaboration, will find this role rewarding. The application review begins July 23, 2026, and the position will remain open until filled. Applicants are encouraged to visit the Auxiliary Human Resources page at California State University, Fresno and submit a completed application along with a resume to [email protected]. This role ensures a smoke-free campus environment and an equal opportunity workplace committed to diversity, accessibility, and inclusion.

Job Requirements

  • Associate's degree or equivalent from a two year college or university
  • Six months to one year related experience and/or training
  • Preferably one year experience in training/event coordination and planning
  • Social services experience desirable
  • Organizational and multi-tasking skills with attention to detail
  • Ability to communicate in a friendly and professional manner with all Academy and County staff
  • Ability to collaborate, develop work plans, and follow through on agreed upon action items and duties
  • Demonstrated professional writing and speaking skills
  • Fluency in computer skills, including spreadsheets and word-processing
  • Ability to edit and synthesize material from other staff
  • Ability to troubleshoot system issues and training logistics
  • Ability in maintaining confidentiality as appropriate when dealing with staff training issues
  • Overnight stays required
  • Valid driver's license, reliable vehicle and insurance required
  • Knowledge and use of audiovisual equipment, smart classrooms, internet access, and cloud based systems
  • Knowledge and use of web based video conferencing formats such as Zoom, Skype, Teams and Team viewer
  • For Training and Technical Assistant II: One year experience performing the duties of Workforce Development Training and Technical Assistant I or similar classification
  • Ability to work independently with minimal supervision

Job Qualifications

  • Associate's degree or equivalent from a two year college or university
  • Bachelor's degree preferred
  • Six months to one year related experience and/or training
  • Preferably one year experience in training/event coordination and planning
  • Social Services experience desirable
  • Organizational and multi-tasking skills with attention to detail
  • Ability to communicate in a friendly and professional manner with all Academy and County staff
  • Ability to collaborate, develop work plans, and follow through on agreed upon action items and duties
  • Demonstrated professional writing and speaking skills
  • Fluency in computer skills, including spreadsheets and word-processing
  • Ability to edit and synthesize material from other staff
  • Ability to troubleshoot system issues and training logistics
  • Ability in maintaining confidentiality as appropriate when dealing with staff training issues

Job Duties

  • Provide pre-training logistics, virtual and/or on-site assistance and coordination to trainers and training participants on assigned training day
  • Create Zoom platform meetings for virtual trainings and disburse links to participants
  • Provide technical assistance and in classroom training assistance to trainer and trainees
  • Liaison with trainers to discuss needs, classroom set-up, handouts, scheduling, either via a virtual platform or in-person
  • Ensure all participates are able to connect to the Learning Management System and seek assistance to troubleshoot any issues for the trainees and/or trainer
  • Ability to navigate through the database system to input required course information, track information, and access database to extract course data as needed for planning and communicating to Academy staff and county consumers
  • Troubleshoot any system issues or training environment logistics in a professional and effective manner
  • Create spreadsheets, filing systems, data entry, word processing, and registration tracking lists
  • Provide copies of training information as requested
  • Coordinate, distribute, and collect sign in sheets and participant satisfaction surveys
  • Produce legible and comprehensive notes that need to be captured at training and meetings and report information to the Training Operations Supervisor
  • Interface with Academy staff to ensure training and CEU tracking occurs
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
  • Other duties as assigned
  • Take a lead role in establishing process and procedures for team members
  • Demonstrate sound judgment and necessary modifications to resolve unusual and complex problems experienced by the trainer and/or trainees
  • Demonstrate the ability to perform complex tasks and/or assignments independently

Job Criteria

Experience

No experience required


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