Work at Home Beauty Customer Service Specialist on behalf of Sephora

Hialeah, FL, USA|Remote

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Flexible

Benefits

401(k)

Dental Insurance

Flexible Schedule

Health Insurance

Referral program

Vision Insurance

Job Description

IntouchCX is a leading customer experience company that partners with globally recognized brands to deliver personalized and meaningful customer interactions across multiple communication channels such as voice, chat, email, and social media. By leveraging innovative technology and a team dedicated to excellence, IntouchCX sets the standard for quality-driven customer support, enabling brands to thrive in a competitive market. As a technologically advanced customer service provider, IntouchCX prides itself on empowering employees with the tools and knowledge needed to excel in remote work environments. The company fosters a culture of inclusivity and continuous development, ensuring all team members have the opportunity... Show More

Job Requirements

Passion for the beauty industry
Minimum of 1 year of customer service experience
Contact center experience is an asset
Strong listening skills to tailor responses and actions to customer needs
Strong customer service and decision-making skills
Outgoing and friendly personality
Excellent verbal and written communication skills
Organizational skills and accuracy in task execution
Comfortable with internet, computer, and e-commerce platforms
Flexibility to work evening and weekend shifts
Typing speed of at least 30-35 words per minute with accuracy
Successful completion of background check
Must be located in greater Orlando area

Job Qualifications

Passion for the beauty industry
1+ years of customer service experience
Contact center experience (considered an asset)
The ability to listen attentively and use the information provided by the customer to tailor responses and actions to meet the customer's specific needs
The ability to serve customers using strong customer service and decision making skills
An outgoing and friendly personality
Excellent verbal and written communication skills to provide a luxurious client experience through tone and word selection
Organizational skills and the ability to perform tasks with accuracy and timeliness
Internet and computer savviness, especially experience in e-commerce and online shopping
Flexibility to work in a dynamic shift environment - weekends and evening shifts may be required
Ability to type 30-35 WPM minimum with accuracy
The ability to successfully pass a background check

Job Duties

Provide exceptional solutions for requests and inquiries that come through phone and chat softwares while working remotely from home
Demonstrate Sephora standards by providing exceptional personalized service to clients
Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution
Maintain composure, professionalism, and work efficiently when dealing with disappointed clients
Use positive, professional, and appropriate grammar and word choice in written communication with clients
Proactively engage the Sephora.com website and knowledge base to provide client solutions
Display a positive, confident attitude for tackling new challenges and initiatives
Maintain adherence to key performance indicators (KPI)

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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