WMS Coordinator

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,400.00 - $58,300.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Vision Insurance

Job Description

Costco Wholesale is a leading global retailer known for offering a wide variety of high-quality products at competitive prices to its members. Operating as a membership warehouse club, Costco is committed to providing an outstanding shopping experience through customer satisfaction, bulk pricing, and a strong focus on product quality and value. With warehouses across multiple countries, Costco continues to expand its reach and maintain its reputation as a trusted source for a diverse range of goods including groceries, electronics, apparel, and automotive services. As a company that values teamwork, innovation, and operational excellence, Costco fosters a collaborative environment where employees are encouraged to grow professionally and contribute meaningfully to the organization. This dedication to employee development and customer service has made Costco one of the most recognized and respected retail brands worldwide.

The Warehouse Marketing Support Coordinator position supports the Costco Auto Program by working closely with assigned warehouses, dealer contacts, and Warehouse Marketing Support Managers to enhance member awareness of the program and streamline program operations. This full-time role plays a pivotal role in creating and maintaining vehicle displays, coordinating events, and providing ongoing support to ensure smooth and effective communication between warehouses and dealerships. The coordinator’s responsibilities go beyond basic administrative support to include training new display contacts, managing communication records, and handling inquiries with professionalism and tact. This position demands a detail-oriented individual capable of managing multiple projects while maintaining high standards of accuracy and interpersonal relations.

In this role, the Warehouse Marketing Support Coordinator is responsible for organizing motor vehicle and unit display schedules, promoting OEM events, and following up on declined dealer display requests to maximize program participation. The position requires proactive problem-solving skills and a friendly demeanor to overcome objections and build relationships. Communication is key, as the coordinator interfaces with various departments and managers regularly and attends weekly team meetings to stay aligned with business goals. Seasonal projects may occasionally require additional assistance, providing opportunities for continual learning and engagement across departments. Candidates applying for this position should be self-motivated, adaptable to change, and committed to meeting deadlines in a fast-paced environment.

Overall, this role offers a dynamic opportunity to contribute to the success of a major retail program while developing valuable coordination, communication, and customer service skills. Ideal candidates will have a background in administrative or customer service roles, excellent interpersonal capabilities, and proficiency with Microsoft Office and internet tools, making this a key support position within Costco’s automotive marketing efforts.

Job Requirements

High school diploma or equivalent
two years of customer service or administrative experience
excellent phone and communication skills
proficiency in MS Office applications
ability to handle multiple tasks simultaneously
strong interpersonal and relationship-building skills
ability to work independently and as part of a team
flexibility to adapt to changing priorities
positive attitude and friendly demeanor
excellent organizational skills
must be reliable and able to meet deadlines

Job Qualifications

Two years of customer service or administrative experience
able to communicate professionally with all levels of management both internally and externally
excellent follow-up, relationship building and interpersonal skills
excellent phone conduct and handling
detail-oriented and able to multi-task and organize
ability to speak or present in small groups as needed
friendly demeanor and positive attitude
self-motivated and able to work independently with minimal supervision
continually strives to improve skills and knowledge
excellent written and verbal communication skills
must be a team player and work well with others
must be flexible and adaptable to change and adjust priorities based on business needs
must be able to meet deadlines
proficiency in MS Office and working knowledge of the internet

Job Duties

Create and maintain all motor vehicle and unit display schedules for assigned warehouses and dealerships
coordinate, promote and support OEM events with warehouse and dealer contacts
maintain declined dealer display requests and follow-up to reschedule as needed
ability to overcome objections with thoughtful responses
administer training to new Vehicle Display Contacts on all processes and procedures related to display
answer incoming calls in a friendly, tactful manner providing complete and accurate information
maintain working knowledge of program operations
maintain detailed records of dealer and warehouse communications in database
maintain strong communication with WMS Managers, Leadership, staff and all other departments
attend weekly team meetings
potential to assist other departments in seasonal projects
reviewing daily workload reports and managing duties based on priority
gather and review supporting documents related to vehicle damage/incident reports
other duties as assigned