Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $18.50
Work Schedule
Flexible
Benefits
competitive base pay
Bonus Pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) company match
Discounted wireless phone plan
Paid Time Off
Company-paid holidays
flexible spending accounts
Life insurance
long-term disability insurance
Employee assistance program
Education Reimbursement
Employee Rewards Program
Job Description
Consumer Cellular is a leading wireless service provider that has redefined the retail wireless experience, focusing on customer service and relationship building rather than just sales transactions. Founded in 1995 and headquartered in Scottsdale, Arizona, Consumer Cellular is dedicated to serving Americans aged 50 and above with affordable plans, popular phones, and exceptional nationwide coverage. The company boasts over 4 million trusted subscribers and has earned numerous accolades for its customer service excellence, including being recognized as the most awarded wireless brand in its industry. Consumer Cellular is also praised for ranking number one in network coverage and customer satisfaction by the American Customer Satisfaction Index in 2024. With more than 3,000 employees distributed across company-owned locations nationwide and partnerships with major retailers such as Target and Walmart, the company is scaling to bring personalized wireless service to more communities across the United States.
The Wireless Sales Specialist role at Consumer Cellular is a modified full-time position offering 30 to 39 hours per week with most employees working around 35 hours weekly, providing a balance of schedule consistency and flexibility. The wage ranges from $18.50 per hour plus uncapped commission, aligning with the company's commitment to competitive compensation and rewarding high performance. As a Wireless Sales Specialist, you will play an integral role in creating a welcoming environment that feels more like a living room than a conventional retail setting. Your daily interactions will focus on building genuine relationships with guests, understanding their needs through active listening, and delivering tailored wireless solutions that foster brand loyalty and customer satisfaction.
This position emphasizes authentic customer engagement, requiring team members to be brand ambassadors who embody positivity, professionalism, and the belief that happy employees lead to happy customers. In addition to sales, Wireless Sales Specialists assist with account management, proactively review customer accounts to identify the best plans and offers, and ensure transaction accuracy with attention to detail when operating POS systems. Staying current with product knowledge, promotions, and wireless technologies will empower you to translate technical information into simple, relatable conversations for customers of varying technology comfort levels. The role offers opportunities for skill development, leadership growth, and career advancement as Consumer Cellular expands nationwide. This vibrant, customer-first approach positions you not only as a salesperson but as a trusted advisor who transforms first-time visitors into lifelong customers.
The Wireless Sales Specialist role at Consumer Cellular is a modified full-time position offering 30 to 39 hours per week with most employees working around 35 hours weekly, providing a balance of schedule consistency and flexibility. The wage ranges from $18.50 per hour plus uncapped commission, aligning with the company's commitment to competitive compensation and rewarding high performance. As a Wireless Sales Specialist, you will play an integral role in creating a welcoming environment that feels more like a living room than a conventional retail setting. Your daily interactions will focus on building genuine relationships with guests, understanding their needs through active listening, and delivering tailored wireless solutions that foster brand loyalty and customer satisfaction.
This position emphasizes authentic customer engagement, requiring team members to be brand ambassadors who embody positivity, professionalism, and the belief that happy employees lead to happy customers. In addition to sales, Wireless Sales Specialists assist with account management, proactively review customer accounts to identify the best plans and offers, and ensure transaction accuracy with attention to detail when operating POS systems. Staying current with product knowledge, promotions, and wireless technologies will empower you to translate technical information into simple, relatable conversations for customers of varying technology comfort levels. The role offers opportunities for skill development, leadership growth, and career advancement as Consumer Cellular expands nationwide. This vibrant, customer-first approach positions you not only as a salesperson but as a trusted advisor who transforms first-time visitors into lifelong customers.
Job Requirements
- High school diploma required
- Minimum 6 months of retail customer service experience
- Demonstrated ability to meet or exceed sales goals
- Experience operating a POS system with strong attention to transaction accuracy
- Proficient with Microsoft Office (Word, Excel and PowerPoint)
- Flexible availability including evening and weekends
- Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
- Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
Job Qualifications
- High school diploma
- Minimum 6 months of retail customer service experience
- Wireless sales experience preferred
- Demonstrated ability to meet or exceed sales goals
- Experience operating a POS system with strong attention to transaction accuracy
- Proficient with Microsoft Office (Word, Excel, and PowerPoint)
- Flexible availability including evenings and weekends
- Ability to perform physical tasks including bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving merchandise
Job Duties
- Create a welcoming and comfortable store environment where every guest feels valued
- Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation
- Confidently sell devices, plans, and services, translating technology into simple, real-world conversations
- Manage guest appointments and proactively review customer accounts to recommend the best plans and offers
- Ensure accounts are accurate and well-documented while delivering a seamless, professional experience
- Stay current on promotions, product updates, and tools to consistently work toward individual and team performance goals
- Model positivity, professionalism, and the core belief that happy employees make happy customers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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