Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and Development
performance bonuses
Job Description
Wingstop is a leading restaurant brand dedicated to delivering bold, fresh, and never-faked flavors to wing lovers everywhere. Established with the mission to serve the world flavor, Wingstop specializes in hand-cut seasoned fries, fresh wings with a variety of signature flavors, and other popular sides that make any meal a flavorful experience. Wingstop aims to be a destination for anyone craving quality food that is prepared with care and passion. The company supports a vibrant team culture that values customer satisfaction, operational excellence, and employee growth, providing a fun, fast-paced atmosphere for its team members. Its focus on great food paired with an engaging customer experience has steadily driven Wingstop's success and expansion across its markets.
The role of Shift Leader at Wingstop is a critical position responsible for supporting the General Manager and Assistant Manager in the seamless day-to-day operation of the restaurant. This role plays a key part in managing team members, ensuring that all operational goals are met, and maintaining a high standard of customer service and food quality. The Shift Leader must be capable of directing the restaurant's daily operations, especially stepping in during the absence of the General Manager to uphold operational standards and drive sales performance. This leadership position requires strong communication skills, the ability to work efficiently in a fast-paced environment, and a dedication to teamwork and customer engagement. Candidates applying for this position can expect to be deeply involved in various facets of the restaurant’s operation, including cash management, food safety compliance, inventory control, and employee supervision. This full-time role offers an exciting opportunity for individuals to develop their leadership skills within one of the most recognized quick-service wing restaurants globally, contributing meaningfully to both customer satisfaction and business success.
The role of Shift Leader at Wingstop is a critical position responsible for supporting the General Manager and Assistant Manager in the seamless day-to-day operation of the restaurant. This role plays a key part in managing team members, ensuring that all operational goals are met, and maintaining a high standard of customer service and food quality. The Shift Leader must be capable of directing the restaurant's daily operations, especially stepping in during the absence of the General Manager to uphold operational standards and drive sales performance. This leadership position requires strong communication skills, the ability to work efficiently in a fast-paced environment, and a dedication to teamwork and customer engagement. Candidates applying for this position can expect to be deeply involved in various facets of the restaurant’s operation, including cash management, food safety compliance, inventory control, and employee supervision. This full-time role offers an exciting opportunity for individuals to develop their leadership skills within one of the most recognized quick-service wing restaurants globally, contributing meaningfully to both customer satisfaction and business success.
Job Requirements
- minimum six months experience in restaurant or retail environment
- ability to open and close shifts as needed
- willingness to assist all other positions when necessary
- physical ability to stand for up to 8 hours per shift
- capability to lift and/or move up to 50 pounds
- full mobility of hands and arms while performing repetitive tasks
- must be well-groomed and presentable with a clean uniform
- ability to work as part of a team and independently
- strong work ethic and reliability
Job Qualifications
- minimum six months experience in restaurant or retail environment
- ability to open and close shifts as needed
- some experience with computer and POS system preferred
- strong team player with self-motivation and reliability
- excellent communication and interpersonal skills
- commitment to work ethic and punctuality
- ability to work well under pressure in a fast-paced environment
Job Duties
- assist and support the General Manager in meeting store goals including covering for the General Manager’s days off
- drive operational excellence by managing sales and controlling labor and food costs during shifts
- enforce all cash management and cash register policies including supervising shift team cash management practices
- assure daily bank cash deposits and verify daily credit card batch settlements
- maintain food safety and restaurant cleanliness standards in compliance with company policy and Wingstop SOP
- ensure food handling, preparation and serving follow Wingstop’s SOP
- engage professionally with customers to ensure satisfaction
- address HR matters during shifts according to company policies
- complete weekly inventory and prepare, submit food and supply orders
- perform daily operational tasks such as chicken counts, Figure 8, position assignments and task completions, open and close workflow, and cash draw deposits
- assist all other positions when necessary
- work with urgency in a fast-paced environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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