Wingstop Shift Lead/Assistant Manager

Wingstop is a leading restaurant chain known for its commitment to serving fresh, never-faked wings, hand-cut seasoned fries, and a variety of famous sides. Established as a destination for those craving bold and irresistible flavors, Wingstop's mission is to serve the world flavor, making it a preferred choice for flavor-seeking customers. As a company, Wingstop prides itself on creating flavorful experiences for its guests while fostering an environment where team members can thrive with a strong emphasis on operational excellence and customer satisfaction.

The Shift Leader role at Wingstop plays a pivotal part in supporting the General Manager and Assistant Manager with the daily operations of the restaurant, stepping into a leadership position in the General Manager's absence. This role is designed for individuals who are driven to contribute to the success of the store by ensuring smooth day-to-day operations and excellent customer service. A Shift Leader helps drive sales, control labor and food costs, and uphold food safety and cleanliness standards as outlined in Wingstop’s Standard Operating Procedures.

The position requires overseeing cash management practices and making sure that all money-handling policies are strictly followed, including verifying daily credit card batch settlements and managing cash deposits. Additionally, Shift Leaders engage professionally with customers to ensure their satisfaction and address any HR matters that arise during their shifts in accordance with company policies.

Further duties involve operational tasks such as completing weekly inventory, preparing food and supply orders, and managing daily responsibilities including chicken counts, position assignments, and cash drawer deposits. Shift Leaders must demonstrate flexibility and a willingness to assist team members in various roles within the store, while maintaining a proactive and urgent approach to work in a fast-paced environment.

Candidates for this role typically have at least six months of experience in a restaurant or retail environment and are capable of opening and closing shifts as necessary. Some familiarity with computer and register (POS) systems is preferred. Reliable attendance, a strong work ethic, and a professional appearance with a clean uniform are necessary attributes for success in this position. Shift Leaders must be able to stand for extended periods and handle repetitive tasks involving mobility of hands and arms and lifting up to 50 pounds.

This is a vital leadership position within Wingstop that requires commitment, leadership skills, and a passion for delivering excellent service that aligns with the brand’s mission of serving world-class flavor experiences.