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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee Recognition Program
Work-life balance
Job Description
The hiring establishment is a dynamic restaurant committed to delivering exceptional dining experiences characterized by superior service, a clean environment, and the highest quality food possible. This restaurant belongs to a well-established chain known for its dedication to customer satisfaction and operational excellence. The company culture emphasizes maintaining a 'guest-first' mentality and fostering positive team member engagement and retention. As part of its growth and dedication to quality standards, the restaurant is seeking a Restaurant Supervisor II to play a pivotal role in its daily operations.
The Restaurant Supervisor II role is designed to provide crucial support to the Ge... Show More
The Restaurant Supervisor II role is designed to provide crucial support to the Ge... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in restaurant supervision or management
- ability to work flexible shifts
- strong organizational skills
- good communication skills
- ability to manage cash and inventories accurately
- knowledge of safety and sanitation regulations
- physical ability to lift up to 50 pounds
- willingness to assist in all positions
- must be professional and customer-focused
- ability to solve problems and make decisions quickly
- availability to work up to 40 hours per week, with overtime approval
- team leadership experience
- adherence to company handbook and code of conduct
Job Qualifications
- Experience in restaurant or food service management
- strong leadership and team management skills
- excellent customer service and communication abilities
- knowledge of food safety standards and compliance
- ability to handle cash management and inventory control
- problem-solving skills
- ability to work varying shifts including weekends and holidays
- physical ability to lift up to 50 pounds
- familiarity with operational scorecards such as SMG, QSC, and WingYou
- training and mentoring experience
- capacity to maintain operational excellence and enforce company policies
- proficiency in completing management forms and logs
- degree or certification in hospitality or related field is a plus
Job Duties
- Support the General Manager in day-to-day restaurant operations
- direct operations in the absence of the General Manager
- enforce company and government policies and communicate policy changes to employees
- maximize restaurant culture and guest experience during shifts
- address all SMG customer cases within 24 hours
- maintain Ops Scorecard goals including dissatisfaction, accuracy, WingYou, and QSC
- assist with tasks including interviewing potential employees and training team members
- manage cash handling policies and oversee paid outs, voids, and refunds
- maintain inventory counts and manage product ordering
- uphold food safety, personal safety, and cleanliness standards
- conduct weekly QSC self-evaluations and follow up on issues
- delegate work duties during pre-shift huddles
- complete Zenput tasks and forms timely
- lift boxes up to 50 pounds
- expedite when working without another Supervisor
- work varying shifts with a maximum of 40 hours per week unless approved
- ensure compliance with team member standards and handbook policies
- keep office supplies at par levels monthly
- drive operational excellence by controlling food costs
- maintain a guest-first culture
- remain professional with guests, team members, and leadership
- follow overtime approval protocols
- ensure the restaurant is safe for customers and employees
- assist in maintaining staffing levels and minimizing turnover
- contribute to achieving and maintaining a 5-Star QSC status
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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