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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and development opportunities
Job Description
The Restaurant Supervisor II plays an integral role within our dynamic restaurant setting, supporting the General Manager in all daily restaurant operations and stepping in to direct the establishment when the General Manager is absent. Our restaurant is committed to delivering exceptional dining experiences that consistently exceed customer expectations through superior service, a clean environment, and the highest quality food. As part of a team-driven environment, the Restaurant Supervisor II helps foster a positive culture, ensuring that both team members and guests are satisfied with their experience.
This position is essential to the smooth operation of the restaura... Show More
This position is essential to the smooth operation of the restaura... Show More
Job Requirements
- High school diploma or equivalent
- Restaurant supervisory experience preferred
- Ability to work flexible shifts including weekends
- Knowledge of cash handling and food safety policies
- Physical ability to lift 50 pounds
- Strong communication skills
- Team leadership abilities
- Ability to handle operational responsibilities
- Willingness to follow company policies
- Ability to maintain a guest-first culture
- Capacity to manage time and tasks effectively
- Availability to work up to 40 hours per week
- Must comply with company standards and procedures
- Must maintain professionalism at all times
Job Qualifications
- High school diploma or equivalent
- Previous restaurant supervisory or management experience preferred
- Strong leadership and communication skills
- Ability to train and motivate team members
- Proven customer service skills
- Knowledge of food safety and sanitation standards
- Competence in cash handling and inventory management
- Ability to work flexible hours including weekends and holidays
- Problem-solving and decision-making skills
- Ability to lift up to 50 pounds
- Familiarity with safety regulations
- Basic computer skills for completing records and digital forms
- Willingness to work varied shifts
- Ability to work independently and in a team
- Professional demeanor and ability to remain calm under pressure
Job Duties
- Work towards accomplishing team and company goals including assisting in all positions when needed
- Assist General Manager with tasks including during their absence
- Ensure excellent customer service and operational goals above standard via Ops Scorecard
- Maintain Ops Scorecard goals including dissatisfaction at 5%, accuracy at 4%, WingYOU at 95%, QSC at 5 Star
- Address all SMG customer cases within 24 hours and follow up
- Maintain guest-first culture
- Work varying shifts
- Monitor hours worked and avoid unapproved overtime
- Ensure team compliance with company standards and drive engagement and retention
- Achieve and maintain operational excellence following company procedures
- Provide full training to team members including new hires
- Maintain 5-Star QSC status and correct corporate QSC issues
- Conduct weekly QSC Self-Evaluation and discuss results
- Maintain office supplies at par levels
- Assist with monthly inventory counts
- Follow cash handling policies and monitor paid outs, voids, refunds
- Control food costs
- Manage product ordering and inventory accuracy
- Monitor employee meals usage
- Assist in staffing and minimize turnover, including interviewing
- Delegate duties through pre-shift huddles
- Complete Zenput tasks/forms timely
- Ensure restaurant safety including food and personal safety and cleanliness
- Complete Time and Temperature logs and verify dates
- Maintain professionalism on premises and in all communications
- Be a problem solver
- Expedite when working without another Supervisor
- Lift up to 50-pound boxes
- Work maximum 40 hours per week unless approved
- Support location changes as business needs
- Adapt to company and business changes.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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