Wingstop Restaurant Supervisor II

Lee's Summit, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development programs

flexible scheduling

Professional growth opportunities

safe work environment

Job Description

The hiring establishment is a dynamic and customer-focused restaurant aiming to deliver superior service and high-quality food in a clean and welcoming environment. This restaurant operates within a market-driven framework with a firm commitment to maintaining a strong culture around guest satisfaction and team collaboration. As part of its operational strategy, the company prioritizes not only exceptional food quality but also an outstanding overall guest experience. The restaurant continuously innovates its service approach and implements strict standards to maintain 5-Star quality and ensure customers leave with a positive impression. The team working here is dedicated to excellence in hospitality, food safety, cleanliness, and operational efficiency. This restaurant is a vibrant workplace where employees are empowered and supported to grow in their roles while contributing to a thriving workplace culture.

The role of Restaurant Supervisor II is designed to be a key leadership position within this restaurant team. Reporting directly to the General Manager, this role supports the daily operations and stands in to direct when the General Manager is not present. The Restaurant Supervisor II carries significant responsibility to foster a "guest-first" culture, whereby every guest interaction meets the highest standards of service and satisfaction. This position is fundamentally about balancing excellent customer service, team engagement, and operational efficiency across all shifts.

The Restaurant Supervisor II is tasked with ensuring that all team members are trained properly and are compliant with company standards, contributing to low turnover and a positive work environment. This includes managing team member engagement, upholding uniform and code of conduct standards, and providing leadership during shifts. Additionally, the supervisor manages complex operational functions including inventory counts, product ordering, cash handling, and food cost control. The role demands attention to detail ensuring compliance with safety, sanitation, and punctual completion of operational tasks like QSC self-evaluations.

Flexibility is also key for the Restaurant Supervisor II, who must adapt to varying work shifts and maintain oversight of daily restaurant operations without exceeding allotted work hours unless specifically approved. The supervisor ensures consistent achievement of operational excellence metrics such as customer satisfaction, order accuracy, and timely resolution of customer issues. Emphasis is placed on working cohesively with the Area Coach and General Manager to foster a safe, productive, and customer-centric environment.

Overall, this role requires a problem-solving mindset, physical ability to lift up to 50-pound boxes, and a strong professional demeanor while communicating with all stakeholders. The restaurant encourages its supervisors to lead by example, champion teamwork, and uphold the organization's core values. For those seeking a leadership role in the restaurant industry with clear growth potential and the chance to impact guest experiences directly, this position is an excellent career opportunity.

Job Requirements

High school diploma or equivalent
Previous restaurant supervisory or management experience preferred
Ability to work flexible shifts
Strong communication skills
Ability to enforce company and government policies
Customer service orientation
Knowledge of food safety and sanitation
Ability to train team members
Ability to lift up to 50 pounds
Willingness to follow operational procedures
Maintain professionalism at all times
Work a maximum of 40 hours per week unless approved by Area Coach

Job Qualifications

High school diploma or equivalent
Previous experience in restaurant supervision or management preferred
Strong leadership and communication skills
Ability to work flexible shifts including evenings and weekends
Customer service focused mindset
Ability to train and develop team members
Knowledge of food safety and sanitation standards
Familiarity with inventory management and cash handling procedures
Problem solving and decision making abilities
Ability to work independently and as part of a team
Physical ability to lift up to 50 pounds
Basic proficiency with operational scorecards or similar performance metrics

Job Duties

Support the general manager in day-to-day restaurant operations
Direct restaurant operations in the absence of the general manager
Enforce company and government policies during shifts
Maximize the restaurant's culture and guest experience
Ensure excellent customer service and operational goals via the Ops Scorecard
Address all SMG customer cases within 24 hours
Maintain a guest-first culture during shifts
Assist in all positions when needed
Monitor hours worked and avoid unauthorized overtime
Ensure team compliance with company standards
Provide training to new and existing team members
Conduct weekly QSC self-evaluation and correct issues
Manage office supplies and complete monthly inventory counts
Follow cash management and cash handling policies
Monitor paid outs, voids, and refunds
Control food costs and manage product ordering
Utilize and monitor employee meals
Assist in staffing and interviewing
Delegate work duties and conduct pre-shift huddles
Complete Zenput tasks/forms timely
Ensure restaurant safety including food safety, cleanliness, and personal safety
Complete Time and Temperature logs and verify all restaurant dates
Maintain professionalism in all communications
Expedite work in the absence of another supervisor
Lift up to 50-pound boxes
Work maximum 40 hours per week unless approved by Area Coach
Adapt to restaurant location changes as business needs