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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
flexible schedule
Job Description
The hiring establishment is a restaurant known for its commitment to delivering a superior dining experience in a clean, welcoming environment with top-quality food. This restaurant operates with a strong emphasis on guest satisfaction and operational excellence, consistently aiming to exceed customer expectations. As part of a larger organization with a structured leadership hierarchy, the restaurant relies heavily on teamwork and adherence to established policies to maintain its high standards and ensure smooth daily operations.
The role of the Restaurant Supervisor I is pivotal within the restaurant's leadership team. This position focuses on supporting the General Manager and Restaurant ... Show More
The role of the Restaurant Supervisor I is pivotal within the restaurant's leadership team. This position focuses on supporting the General Manager and Restaurant ... Show More
Job Requirements
- high school diploma or equivalent
- prior supervisory experience in a restaurant setting
- ability to work flexible hours including nights, weekends, and holidays
- physical ability to lift heavy items up to 50 pounds
- strong interpersonal and communication skills
- capability to enforce company policies and procedures
- ability to manage cash handling and operational reports
- willingness to work varying shifts and cover multiple roles
- adherence to safety and cleanliness standards
- problem-solving mindset
- availability to work up to 40 hours per week
- signed agreement to operate within assigned market and relocate if necessary
Job Qualifications
- high school diploma or equivalent
- prior experience in restaurant supervision or management
- strong leadership and communication skills
- ability to work flexible shifts including weekends and holidays
- knowledge of restaurant operations and customer service standards
- proficiency with cash handling and inventory control
- ability to train and motivate team members
- problem-solving and decision-making abilities
- physical ability to lift up to 50 pounds
- understanding of health and safety regulations
- familiarity with operational scorecards and performance metrics
Job Duties
- support the General Manager and Restaurant Supervisor II in all day-to-day restaurant operations
- direct restaurant operations in the absence of senior management
- maximize the restaurant culture and guest experience during shifts
- enforce company and government policies and communicate policy changes to employees
- assist in achieving team and company goals including working in all positions as needed
- ensure excellent customer service and maintain operational goals above standard using the Ops Scorecard
- respond to all customer cases within 24 hours especially those submitted on your shift
- maintain a guest-first culture
- work varying shifts as required
- monitor hours worked and avoid unauthorized overtime
- ensure team compliance with company standards and drive positive engagement and retention
- train and ensure all team members are fully trained in their positions
- follow cash handling policies and monitor paid outs, voids and refunds
- drive operational excellence by managing sales, labor, and food costs
- monitor employee meal usage
- delegate work through pre-shift huddles
- complete Zenput tasks and forms timely
- guarantee safety and cleanliness for guests and employees
- complete Time and Temperature logs and verify all dates
- oversee weekly and monthly cleaning schedules
- maintain work orders for repairs and equipment and communicate with General Manager
- manage pest control needs
- remain professional at all times
- act as a problem solver
- expedite operations when working without another supervisor present
- lift up to 50-pound boxes
- work a maximum of 40 hours per week unless approved
- operate within assigned market and adapt to location changes if needed
- adapt duties as business needs evolve
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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