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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Employee assistance program
Job Description
The hiring establishment is a dynamic restaurant that prides itself on delivering superior service and maintaining a clean environment with the highest quality food. As a part of a company that emphasizes a 'guest-first' culture, this restaurant operates with a strong commitment to customer satisfaction and operational excellence. This restaurant is dedicated to fostering an environment where teamwork and company goals are paramount, ensuring that every guest enjoys a remarkable dining experience. The establishment follows rigorous standards to ensure that their operational goals related to customer satisfaction (dissatisfaction levels), order accuracy, and quality service are consistently met and exceeded. This... Show More
Job Requirements
- High school diploma or equivalent
- prior restaurant supervisory experience preferred
- strong communication skills
- leadership skills
- customer service orientation
- knowledge of cash handling procedures
- ability to train and mentor staff
- problem-solving skills
- flexible availability
- ability to lift up to 50-pound boxes
Job Qualifications
- High school diploma or equivalent
- prior experience in a restaurant supervisory role preferred
- strong leadership and interpersonal skills
- knowledge of customer service standards and operational procedures
- ability to enforce company policies and maintain a positive team culture
- proficiency in cash handling and management
- capable of training and developing team members
- problem-solving capabilities
- ability to work flexible shifts
- physical ability to lift up to 50 pounds
Job Duties
- Support the General Manager and Restaurant Supervisor II in day-to-day operations
- direct operations in the absence of General Manager and Restaurant Supervisor II
- maximize restaurant culture and guest experience during shifts
- enforce company and government policies
- communicate policy changes to employees
- assist in all positions as needed
- ensure excellent customer service and meet operational goals via Ops Scorecard
- address all SMG customer cases within 24 hours
- maintain a guest-first culture
- comply with work hour policies and avoid unauthorized overtime
- ensure team member compliance with company standards
- maintain operational excellence and follow company procedures
- train new team members fully
- follow cash management and handling policies
- monitor paid outs, voids, and refunds
- control sales, labor, and food costs
- monitor employee meal usage
- assist in staffing and turnover reduction
- delegate duties via pre-shift huddles
- complete Zenput tasks/forms on time
- ensure safety and cleanliness
- complete Time and Temperature log and verify dates
- manage weekly and monthly cleaning
- maintain work orders and communicate repairs
- manage pest control needs
- maintain professionalism
- problem solve
- expedite operations as required
- lift up to 50-pound boxes
- work up to 40 hours weekly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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