Winery Concierge

Folino Estate is a renowned winery located in the heart of a picturesque wine region, celebrated for its award-winning wines, exceptional hospitality, and immersive experiences. As a distinguished wine destination, Folino Estate combines its passion for viticulture with high-quality customer service, offering guests an elegant setting that includes a winery, multiple restaurants, and an inn. The estate prides itself on delivering not only fine wines but also unforgettable guest experiences through curated tastings, private events, and intimate gatherings. Known for its commitment to excellence and guest satisfaction, Folino Estate embraces innovation and warmth, creating a vibrant atmosphere for visitors from around the world.

Folino Estate is currently seeking a dedicated Winery Concierge to join their hospitality team. This role serves as the primary point of contact for all guest communications, reservations, events, and overall hospitality support spanning multiple facets of the estate including its winery, restaurants, and inn. As a Winery Concierge, the successful candidate will be instrumental in managing guest inquiries via various communication channels such as phone, email, social media, and online reviews, ensuring that guests receive timely, friendly, and informative responses.

This position involves assisting guests with booking reservations for tastings, dining experiences, wine events, and private gatherings including weddings. The Concierge will be responsible for managing reservations and event bookings primarily through the Tock reservation system, coordinating efforts across departments to meet guest needs and elevate their experience. Additionally, the role includes supporting the private event and wedding inquiry processes and assisting with reporting and administrative tasks related to reservations and event coordination.

Ideal candidates should possess strong organizational skills and a keen attention to detail, as well as the ability to efficiently multitask in a dynamic, fast-paced hospitality environment. Excellent verbal and written communication skills are essential to effectively manage guest relations and serve as a liaison between guests and various departments. Prior experience with hospitality operations, reservation systems, or event coordination will be beneficial. This is an excellent opportunity for individuals passionate about hospitality and creating memorable experiences, who thrive in a role that combines communication, organization, and problem-solving within a growing hospitality organization.