Wine Supervisor - Bakersfield

Total Wine & More is a leading specialty retailer of fine wine, spirits, and beer, committed to providing an unparalleled shopping experience for adult beverage enthusiasts. Known for its extensive selection and in-depth product knowledge, the company operates large-format stores nationwide, offering an inviting environment where customers can explore a diverse range of beverages, discover new favorites, and receive expert advice. The company emphasizes a culture of customer service excellence, teamwork, and continuous learning, creating an engaging atmosphere for both customers and employees alike. Total Wine & More is dedicated to fostering a workplace that values diversity, equal opportunity, and the wellbeing of its team members, offering robust benefits and career development resources.

The role of Supervisor at Total Wine & More is pivotal in supporting the management team to grow the company brand through exemplary store operations and customer service. As a Supervisor, you will play an instrumental role in building a sales and service culture that delivers best-in-class customer experiences. Reporting directly to the store management team, this position involves supervising sales and service staff, assisting with merchandising and front-end operations, and driving key performance metrics (KPMs) to meet business goals.

Your leadership will help foster a welcoming and knowledgeable store environment where customers feel valued and supported. You will lead by example to deliver outstanding customer service, promptly resolve customer issues, and support the training and development of team members to enhance their product knowledge and sales capabilities. A critical part of your responsibility includes ensuring the store complies with all laws and regulations related to the sale of alcohol, maintaining safety and cleanliness standards, and upholding a safe, compliant store atmosphere.

This role requires someone with strong interpersonal skills, a passion for customer service, and the ability to work collaboratively within a team. You will engage hands-on in store activities as a team member while supervising others, ensuring smooth daily operations. The position demands flexibility in working hours including evenings and weekends to meet business needs, and it requires physical stamina as you will be on your feet for extended periods, performing tasks such as lifting cases and pallets, bending, and climbing ladders.

Total Wine & More places a high priority on the growth and wellbeing of its employees, offering a comprehensive Total Rewards program that includes paid time off, health care plans encompassing medical, dental, and vision coverage, 401(k) plans, life and disability insurance, parental leave, and more. The company is committed to equal employment opportunities, providing accommodations throughout the employment process, and maintaining a drug-free workplace environment.

Compensation for this Regular worker type position ranges between $21.20 and $25.44 hourly, reflective of market location, individual knowledge, skills, and experience. Total Wine & More is dedicated to nurturing its employees' professional development and ensuring they have access to necessary tools and support to thrive in their roles. Working as a Supervisor here offers a rewarding career path for individuals passionate about customer service, retail management, and the adult beverage industry.