Ralphs logo

WINE STEWARD

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $22.97
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Work Schedule

Flexible
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Benefits

Prescription drug insurance
Paid holidays
Dental Insurance
Health Insurance
Employee assistance program
Tuition Reimbursement
Paid Time Off
Paid sick time
Vision Insurance

Job Description

Based in California, Ralph's is a prominent supermarket chain that merged with The Kroger Company in 1998. Today, Ralph's proudly serves customers across more than 180 stores throughout the state, offering a diverse range of products with an emphasis on quality and customer satisfaction. As part of the larger Kroger family of companies, Ralph's thrives on its commitment to bringing together diverse teams who are passionate about food and people. The company's fundamental purpose is to "Feed the Human Spirit," which embodies its dedication to creating meaningful and exceptional experiences for customers, communities, and associates alike. Ralph's is known for its innovative approach to retail, striving every day to ensure that food remains at the heart of all it does, making shopping pleasurable, convenient, and satisfying for all who walk through its doors.

At Ralph's, people matter greatly, and the company is committed to offering employees the ingredients for success both at work and in life. Whether you're considering part-time employment or aiming for a career path, Ralph's delivers fresh opportunities to grow and thrive within a supportive environment. Their culture encourages care, purpose, and continuous learning, ensuring that each associate's potential is limitless. This role emphasizes embracing the "Customer 1st" strategy, aiming to consistently deliver outstanding customer service that builds loyalty and trust. It also involves upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety—both for customers and colleagues.

This outstanding opportunity involves being an integral part of the department team, where creating a welcoming, safe, and clean environment is essential. The role assists the department manager in achieving sales and profit targets while maintaining exceptional quality assurance standards. Associates are expected to demonstrate a deep understanding of products, answer customer inquiries knowledgeably, provide recommendations, and facilitate memorable experiences such as in-store tastings and pairing suggestions. This role requires collaboration with store chefs and other team members to highlight product offerings, encouraging customers to discover new items while fostering a loyal clientele.

The position is designed to harness a passion for excellent service and expertise in specialty wines and beers, aligning with emerging industry trends and customer preferences. Associates will enjoy a supportive work environment with flexible scheduling options—including both full and part-time roles—and access to comprehensive benefits designed to support physical, emotional, and financial well-being. Opportunities for growth abound, backed by extensive training programs and tuition reimbursement of up to $21,000 over a career. Emotionally and financially supportive resources, including counseling and financial coaching, help ensure a balanced and rewarding career at Ralph's.

Candidates must be at least 21 years of age and will be supported through comprehensive training, including passing a wine test to certify product knowledge. Ralph's is committed to inclusivity and equal employment opportunities, accommodating individuals with arrest or conviction records in compliance with local fair chance ordinances. Additionally, reasonable accommodations are available throughout the recruitment and pre-hiring process. Join Ralph's to become part of a vibrant, caring team where your contributions truly matter and your future is nourished through opportunity, support, and a shared commitment to feeding the human spirit.

Job Requirements

  • Second language (speaking, reading and/or writing)
  • knowledge of imported and domestic varieties, the flavor profiles and how they are made
  • knowledge of industry trends in specialty wines and beers as they relate to the consumer
  • experience working with wine and beer
  • retail experience
  • high school education or equivalent
  • must be 21 years of age
  • ability to handle stressful situations
  • effective communication skills
  • knowledge of basic math
  • pass wine test once employed

Job Qualifications

  • Second language (speaking, reading and/or writing)
  • knowledge of imported and domestic varieties, the flavor profiles and how they are made
  • knowledge of industry trends in specialty wines and beers as they relate to the consumer
  • experience working with wine and beer
  • retail experience
  • high school education or equivalent
  • must be 21 years of age
  • ability to handle stressful situations
  • effective communication skills
  • knowledge of basic math
  • pass wine test once employed

Job Duties

  • Promote trust and respect among associates
  • create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • offer product samples consistent with company guidelines and applicable laws to help customers discover new items or products inquire about
  • inform customers of wine specials
  • provide customers with products that they have requested
  • recommend wine items to customers to ensure they get the products they want and need
  • assist customers with pairing of wine and other items such as meat, cheeses, desserts
  • collaborate with store chef for wine tastings and other programs featuring wines
  • stay current with present, future, seasonal and special ads
  • ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • notify management of customer or employee accidents
  • report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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