WINE STEWARD

Our company is a dynamic and customer-focused retail establishment specializing in offering a diverse selection of specialty wines and beers. Known for its commitment to exceptional customer service and a welcoming shopping environment, the company prides itself on creating memorable experiences that encourage customers to return. We operate with core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are deeply embedded in our corporate culture. Our retail teams are passionate about the products they sell and knowledgeable about the evolving trends in the specialty wine and beer industry. We embrace the Customer 1st strategy, ensuring that customer satisfaction is at the heart of everything we do. This is a full-time role that offers a competitive salary and the opportunity to grow within an established and respected company in the retail sector.

The role of the Wine and Beer Department Associate is key to maintaining our high standards of service and product excellence. The associate will be responsible not only for delivering exceptional customer experiences but also for assisting the department manager in achieving sales and profit goals. This position involves monitoring quality assurance standards and helping to foster an environment that is both safe and inviting for customers. Associates will be expected to have a deep knowledge of both imported and domestic wine and beer varieties, including their flavor profiles and production methods, as well as an understanding of industry trends that influence consumer choices. In addition to sales, the associate will actively participate in educational and promotional activities such as product sampling (in compliance with company policies and legal guidelines) and pairing recommendations that enhance customer engagement. The role also involves practical duties such as maintaining appropriate storage temperatures, performing safety checks, and collaborating with store chefs and management to support special events and programs. The ideal candidate should be at least 21 years old, possess high school education or equivalent, and demonstrate excellent communication and stress-handling skills. Second language capabilities are highly valued in this multicultural retail environment. Passing a wine proficiency exam after hiring is also a job requirement to ensure that associates can confidently assist customers and uphold the company’s reputation for expertise and outstanding service.