WINE STEWARD

This role is within a retail environment with a specific focus on enhancing the customer experience in the wine and beer department. The hiring establishment is a retailer committed to delivering excellent customer service, maintaining safe and clean spaces, and fostering an inclusive, respectful work culture. The company values diversity, integrity, and customer-first service strategies, which it expects all associates to embody. This position involves directly interacting with customers to provide guidance and insights on wine and beer selections, promoting a welcoming environment where customers feel valued and appreciated. Employees help customers discover new products by offering samples (within company and legal guidelines) and making suggestions for wine pairings with various foods. They may also collaborate with culinary staff on special wine tasting events and programs, ensuring the store remains a destination for special wine experiences.

The role also demands close attention to product knowledge, especially about imported and domestic varieties, production processes, flavor profiles, and trends in specialty wines and beers. Maintaining quality assurance standards, including temperature control and equipment maintenance, falls under this position's purview. Safety is a priority, so the associate must comply with safety procedures, report incidents, and help maintain a secure shopping environment. The successful candidate should be confident handling potentially stressful situations and demonstrate effective communication and basic math skills. A knowledge of a second language is a plus, given the diverse customer base. Age and education requirements include being at least 21 years old and possessing a high school diploma or equivalent. There is also a requirement to pass a wine test after employment to ensure product expertise.

This is a full-time retail position focused on wine and beer sales, offering significant interaction with customers and team members to meet sales and profit goals. By joining this retailer's wine department team, associates become ambassadors of the company’s values and service standards, contributing to a vibrant, customer-centered shopping experience. The role offers an exciting opportunity to work in a dynamic environment where knowledge of wines and customer service excellence is highly valued and continually developed.