WINE STEWARD

This position is with a well-established retail company specializing in the sale of specialty wines, beers, and related products. The company prides itself on providing an outstanding customer experience through exceptional service, maintaining a clean and safe environment, and fostering a welcoming atmosphere that encourages customers to return. As a key player in the retail department, this role supports the department manager in achieving sales and profit goals while upholding quality assurance standards. The employer values a Customer First strategy and encourages associates to embody the core company values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves not only delivering excellent customer service but also ensuring that customers feel valued and appreciated. It requires knowledge of imported and domestic wine and beer varieties, flavor profiles, and the ability to respond to customer inquiries with expertise. In this position, associates work collaboratively with the store chef and other team members to promote products through wine tastings and special programs. The function also requires attention to operational details such as maintaining proper temperatures in storage cases and coolers, documenting temperature logs, and observing safety protocols. Associates play a vital role in fostering trust and respect among colleagues and actively identifying and reporting safety or security concerns.

This full-time retail associate position demands a responsible individual who can manage stressful situations effectively while communicating clearly. Candidates should have a high school education or equivalent, be at least 21 years old to comply with age restrictions related to alcohol sales, and demonstrate retail experience. Bilingual skills are highly valued for better customer engagement in diverse communities. The role requires passing a wine knowledge test after employment and a proactive approach toward learning industry trends and product knowledge. This comprehensive role offers an enriching retail experience for individuals passionate about specialty wines and beers, with opportunities to develop skills in customer service, sales, and product expertise within a supportive and dynamic team environment.