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Job Overview
Job Description
This opportunity is with a reputable retail establishment specializing in wine and beer products, committed to providing outstanding customer experiences through professional service and expert knowledge. The company is dedicated to embracing inclusive values including respect, honesty, integrity, diversity, inclusion, and safety, which guide every team member in their daily interactions and services. This role is ideal for individuals passionate about wines, beers, and enhancing customer satisfaction in a retail environment that values diversity and customer-first strategies.
The position focuses on delivering exceptional customer service in the wine and beer department by addressing product inquiries, suggesting items, and conducting samp... Show More
The position focuses on delivering exceptional customer service in the wine and beer department by addressing product inquiries, suggesting items, and conducting samp... Show More
Job Requirements
- High school education or equivalent
- Must be 21 years of age
- Experience working with wine and beer
- Retail experience
- Pass wine test once employed
- Effective communication skills
- Knowledge of basic math
- Ability to handle stressful situations
Job Qualifications
- High school education or equivalent
- Must be 21 years of age
- Experience working with wine and beer
- Retail experience
- Second language (speaking, reading and/or writing)
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Pass wine test once employed
- Knowledge of imported and domestic varieties, the flavor profiles and how they are made
- Knowledge of industry trends in specialty wines and beers as they relate to the consumer
Job Duties
- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about
- Inform customers of wine specials
- Provide customers with products that they have requested
- Recommend wine items to customers to ensure they get the products they want and need
- Assist customers with pairing of wine and other items such as meat, cheeses, desserts
- Collaborate with store chef for wine tastings and other programs featuring wines
- Stay current with present, future, seasonal and special ads
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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