WINE STEWARD

Cincinnati, OH, USA|

Job Overview

Job Description

This opportunity is with a reputable retail establishment specializing in wine and beer products, committed to providing outstanding customer experiences through professional service and expert knowledge. The company is dedicated to embracing inclusive values including respect, honesty, integrity, diversity, inclusion, and safety, which guide every team member in their daily interactions and services. This role is ideal for individuals passionate about wines, beers, and enhancing customer satisfaction in a retail environment that values diversity and customer-first strategies.

The position focuses on delivering exceptional customer service in the wine and beer department by addressing product inquiries, suggesting items, and conducting sampling programs within company and legal guidelines. The candidate will assist the department manager in achieving sales and profitability objectives while maintaining cleanliness, safety, and quality assurance standards. This role emphasizes collaboration with other store departments, including culinary teams, to elevate wine tasting programs and promotional events. The successful candidate will be integral in creating a welcoming and knowledgeable environment that helps customers discover new products and make informed purchasing decisions, ensuring an excellent shopping experience that aligns with the company’s core values. Through continuous learning and adherence to safety and quality protocols, the candidate will contribute to the department's overall success and reputation in the market.

Job Requirements

High school education or equivalent
Must be 21 years of age
Experience working with wine and beer
Retail experience
Pass wine test once employed
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations

Job Qualifications

High school education or equivalent
Must be 21 years of age
Experience working with wine and beer
Retail experience
Second language (speaking, reading and/or writing)
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Pass wine test once employed
Knowledge of imported and domestic varieties, the flavor profiles and how they are made
Knowledge of industry trends in specialty wines and beers as they relate to the consumer

Job Duties

Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about
Inform customers of wine specials
Provide customers with products that they have requested
Recommend wine items to customers to ensure they get the products they want and need
Assist customers with pairing of wine and other items such as meat, cheeses, desserts
Collaborate with store chef for wine tastings and other programs featuring wines
Stay current with present, future, seasonal and special ads
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation