Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Paid Time Off
401(k) retirement savings plan
bonus potential
Paid holidays

Job Description

Giant Eagle is a premier supermarket company recognized for its dedication to nourishing life’s moments, both big and small. Renowned for its quality products, exceptional customer service, and everyday value, Giant Eagle takes pride in the compassion, care, and respect that its Team Members demonstrate towards one another and within the communities they serve. This commitment to excellence and community forms the core of Giant Eagle's values, making it not just a place to shop, but a place for career growth, meaningful impact, and belonging to a supportive, winning team. At Giant Eagle, employees are provided an environment where they can thrive, develop their potential, and contribute positively both within the company and the wider community.

The role of Wine Steward at Giant Eagle is crafted for individuals who possess a deep knowledge and passion for wine, coupled with the charisma, charm, and customer-centric approach necessary to enhance the wine shopping experience. This role is pivotal in setting Giant Eagle apart from its competition by offering expert advice on wine selections, food pairings, and entertainment suggestions, all of which elevate the customer shopping experience. The Wine Steward is expected to support the development and showcase of the company’s expertise in wine and beer, affirming Giant Eagle’s position as the go-to store for beverage selections. This position requires a team player with leadership aspirations, someone who understands that personal success is intertwined with the success of the entire team. The Wine Steward is not only responsible for the selection and pouring of wine for tastings but also plays an essential role in customer engagement, merchandising, marketing initiatives, and compliance with state and federal laws concerning alcohol.

As a Wine Steward, you will participate in ongoing training programs to maintain and deepen your product knowledge and customer service skills. The role involves working closely with distributors, merchandising staff, and store leadership to plan seasonal promotions, participate in product resets, and develop unique customer tasting events. The position demands thorough adherence to safety and sanitation protocols and requires vigilance in enforcing age restrictions and responsible alcohol sales. The Wine Steward leads by example, inspiring the team to provide unparalleled guest service while managing operational duties such as ordering, inventory control, and shrink reduction. With a salary range starting at $16.00 per hour, the position offers opportunities for growth, supported by benefits including health, vision, and dental insurance, paid time off, 401(k) retirement plans, bonus potential, and paid holidays. This role is ideal for those eager to grow their careers in leadership while delivering exceptional experiences that celebrate the enjoyment of wine and beer.

Job Requirements

  • At least 21 years of age
  • Ability to lift up to 50 pounds
  • High school diploma or equivalent
  • 1 to 3 years of relevant experience
  • Strong customer service experience
  • Wine knowledge or industry experience preferred
  • Certification from sommelier organization preferred

Job Qualifications

  • High school diploma or equivalent
  • 1 to 3 years of relevant experience
  • Strong customer service skills
  • Wine knowledge and/or wine industry experience preferred
  • Experience in retail food, catering or restaurant environment
  • Certification from a sommelier organization preferred
  • Ability to lead and inspire a team
  • Knowledge of state liquor laws and compliance
  • Excellent communication and interpersonal skills
  • Ability to conduct product training and customer events

Job Duties

  • Demonstrate strong knowledge, interest and passion for products and services associated with the role
  • Participate in on-going product and customer service training programs
  • Attend distributor trade shows as necessary
  • Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies
  • Participate in in-store and regional team meetings
  • Attend and conduct daily team huddles as directed by Team Leader
  • Ensure store and personal compliance with State Liquor Laws and company policies regarding Alcohol
  • Maintain cleanliness of equipment, tables, utensils, and floors
  • Knowledge of code dating
  • Visit competition regularly
  • Maintain safety as the top priority in all work aspects
  • Assist customers with beverage purchases by providing knowledgeable recommendations
  • Enable unparalleled guest service by leading the team by example
  • Take an active role in building the store's beer and wine assortment
  • Plan seasonal and major promotional operations
  • Oversee the wine list for the restaurant and make suggestions
  • Assist with marketing techniques to drive sales
  • Develop and execute merchandising and marketing programs
  • Make knowledgeable recommendations to guests
  • Follow proper procedures to meet stock, shrink and inventory goals
  • Perform functions of a Team Leader in absence
  • Direct Team Members including training
  • Develop unique customer tasting events and sampling programs
  • Write department orders, monitor ordering, supervise stocking and receiving
  • Track and reduce out of stocks
  • Utilize tools to reduce shrink
  • Ensure proper ordering, receiving, stocking, and signage of products

Job Criteria

Experience

Mid Level (3-7 years)


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