Job Overview

diamond

Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
employee recognition programs

Job Description

Our company is committed to delivering superior customer experiences and operates in the retail industry, focusing on providing high-quality service and creating an inviting shopping atmosphere. We pride ourselves on fostering a culture that values respect, honesty, integrity, diversity, inclusion, and safety. Our establishment is dedicated to maintaining a safe and clean environment where customers feel valued and motivated to return. We prioritize the principles of the Customer 1st strategy, which means placing the needs and satisfaction of our customers at the forefront of all interactions.

The role available is a Customer Service Department Associate position. This role is essential to ensuring customers receive outstanding service through dedicated assistance, promoting a welcoming environment, and supporting department goals. As a vital team member, the associate works closely with the department manager to achieve sales and profit targets while upholding quality assurance standards. The associate is expected to embody and champion the company’s core values, fostering a culture of excellence among team members. The position involves a hands-on approach to maintaining cleanliness and safety to ensure every customer has a positive experience from the moment they enter the store. This role is perfect for individuals passionate about customer engagement, teamwork, and contributing to a thriving retail environment with a focus on inclusivity and respect.

Job Requirements

  • high school diploma or equivalent
  • minimum 1 year of experience in customer service or related field
  • ability to work flexible hours including weekends and holidays
  • strong interpersonal skills
  • ability to maintain a safe and clean working environment
  • dedication to providing excellent customer service
  • willingness to support team goals and quality standards

Job Qualifications

  • previous experience in customer service or retail
  • strong communication skills
  • ability to work collaboratively in a team
  • commitment to uphold company core values
  • basic knowledge of safety and cleanliness standards
  • ability to support sales and profit goals

Job Duties

  • create an outstanding customer experience through exceptional service
  • establish and maintain a safe and clean environment encouraging customers to return
  • assist the department manager in reaching sales and profit goals
  • monitor all established quality assurance standards
  • embrace the Customer 1st strategy
  • encourage associates to deliver excellent customer service
  • demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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