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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Rotating Shifts
Benefits
401(k)
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
short-term disability
long-term disability
Life insurance
Accidental Death and Dismemberment
hospital indemnity
Paid Time Off
Paid holidays
Paid Maternity Leave
paid paternity leave
Employee assistance program
Complimentary employee meal
Complimentary Bus Passes
Discounted dining
recognition programs
Job Description
The Loren Hotel stands proudly at the cornerstone of Ladybird Lake and the Austin Skyline, a distinguished member of an internationally recognized luxury hotel group known for setting unparalleled standards in hospitality and sophistication. This premier luxury hotel symbolizes the perfect blend of understated elegance and the vibrant culture that defines Austin, Texas. With sweeping, breathtaking views of both Lady Bird Lake and the iconic Austin skyline, The Loren Hotel offers guests and residents an immersive experience into the very heart of the city’s most beloved green space. This hotel is a haven for those who seek more than just... Show More
Job Requirements
- High school or equivalent education
- Prior customer service experience in the hospitality industry
- Positive attitude and strong interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to embody and impart Loren’s unique culture to all associates
- Maintain a professional attitude and appearance
- Able to perform the essential job functions consistently safely and successfully with ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state and local standards
- Must be able to stand at least 90%
Job Qualifications
- High school or equivalent education
- Prior customer service experience in the hospitality industry
- Positive attitude and strong interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to embody and impart Loren’s unique culture to all associates
- Maintain a professional attitude and appearance
Job Duties
- Greet all guests promptly with a warm and welcoming demeanor and serve as the primary host for the Aperi experience
- Assist guests in selecting wines by offering knowledgeable recommendations and guiding them toward bottles that suit their preferences
- Process guest purchases through the point-of-sale system and ensure all transactions are handled accurately
- Open and present wine bottles to guests and provide the appropriate number of glasses for the group
- Offer and sell food items including charcuterie and other Aperi menu offerings
- Maintain the presentation and organization of the Aperi service area, ensuring wine displays, glassware, and service stations remain clean and well stocked
- Communicate with Banquet and hotel leadership regarding guest needs, inventory concerns, or operational issues
- Thank guests as they depart and ensure they leave with a positive and memorable experience
- Perform other duties as requested by leadership
- Perform any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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