Wetzel's Pretzels - Assistant Manager

Corona, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $21.00

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedules

education and tuition assistance

401(k) retirement program with employer matching after 6 months

Health benefits to employees working over 30 hours per week after one year

Daily meal (pretzel, dip, drink) and two free meal cards bi-weekly

Disney self admission pass (if working in Disney locations)

Disney World park tickets (summer and winter if working in Disney locations)

Team Member Recognition Program

Employee Referral Bonus

Holiday pay rates when working on Thanksgiving and Christmas Day

Job Description

Wetzel's Pretzels is a vibrant and rapidly growing bakery brand known for producing hot, crave-able, hand-made pretzels that have earned a reputation for being best in class. The company prides itself on delivering high-quality products paired with excellent customer service, creating an enjoyable experience for guests and a positive work environment for employees. As a leader in the fast-casual bakery industry, Wetzel's Pretzels focuses on innovation, freshness, and maintaining a strong brand presence in various markets including select Disney locations. They are committed to fostering a team-oriented culture where each member is valued and encouraged to grow both personally and professionally. Wetzel's Pretzels offers competitive pay, flexible scheduling, and a benefit package that supports employee well-being and development.

The Assistant Manager role at Wetzel's Pretzels is designed for fun and outgoing individuals who thrive in fast-paced environments and are passionate about customer satisfaction and team success. In this position, you will play a key role in supporting the General Manager with daily store operations, including managing profit and loss performance, ensuring the highest standards of product quality and customer service, and fostering a productive and engaging workplace for a team of 20-30 employees. The Assistant Manager will be responsible for executing brand standards, building positive guest relations, and implementing local marketing strategies to enhance sales performance. This role requires strong leadership, effective communication, and problem-solving skills to drive business success and team development. In addition to operational duties, the Assistant Manager will oversee cash handling procedures, maintain sanitation protocols, manage inventory orders, and provide regular reports to corporate. The position demands accountability, flexibility to work weekends and holidays, and a commitment to upholding Wetzel's Pretzels' brand reputation through consistent excellence in service and store environment. Join Wetzel's Pretzels as an Assistant Manager and be a part of a dynamic team where your efforts directly contribute to the growth of a fun, fast-growing brand while enjoying benefits like free fresh food, meal allowances, employee recognition, and more.

Job Requirements

Some prior management experience preferred
food service or retail background a plus
strong desire to grow personally and professionally
passion for results and ability to set compelling targets and deliver
problem solving and decision-making skills
proven ability to build store sales and financial performance
strong interpersonal, communication, planning, and organizational skills
ability to adhere to a schedule and arrive ready to work on time, dressed for the role, and professional manner
guest-focused with ability to anticipate and understand guests’ needs and exceed expectations
ability to work with and build a team
willingness to work weekends and holidays
ability to lift and or move a minimum of 10 pounds

Job Qualifications

Some prior management experience is preferred
food service or retail background is a plus
a strong desire to grow personally and professionally
a passion for results and the ability to set compelling targets and deliver on commitments
problem solving and decision-making skills with the ability to make sound decisions based on analysis, experience, and judgment
must demonstrate a proven ability to build store sales and financial performance
strong interpersonal, communication, planning, and organizational skills are required
must be guest-focused with the ability to anticipate and understand guests' needs and exceed their expectations
have the ability to work with and build a team

Job Duties

Communicate appropriately with fellow team members, treating others fairly and with respect
respond positively to feedback and direction given
be accountable for shift responsibilities
assist General Manager with the overall operations and profit and loss performance within the store
hold guests as highest priority and ensure each guest is highly satisfied with his or her experience
adhere to brand standards and systems, delivering quality food and beverage to each guest
build store sales performance through positive community and guest relations, effective local marketing, and execution of brand standards
consistently review business practices to determine customer and team member needs
create strategies to act on performance opportunities and improve overall business performance
assist with supervising and developing a staff of 20-30 team members
create and sustain highly productive store environment through training excellence and leadership
control costs and drive revenue reflected by a strong profit and loss statement
comply with all restaurant and brand policies
ensure cash handling and sanitation procedures are in place and followed
furnish regular reports to the corporate office
complete orders on a weekly basis