Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $82,000.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Westin Boston Waterfront is a renowned hotel located in Boston's vibrant Seaport District. Known for its distinctive vertical garden that purifies the air, this upscale establishment combines modern comfort with environmental mindfulness. The hotel offers guests easy access to notable attractions such as the Institute of Contemporary Art, the Boston Convention & Exhibition Center, and the Boston Children's Museum, making it an ideal destination for both business and leisure travelers. Guests can enjoy thoughtfully appointed rooms featuring amenities like flat-screen TVs, Starbucks Coffee makers, and cozy bathrobes. The hotel’s on-site Sauciety restaurant serves a buffet breakfast, setting a perfect tone for the day. The Westin Boston Waterfront is committed to providing a memorable and comfortable stay with exceptional service quality and a welcoming ambiance.
The Night Audit Manager role at Westin Boston Waterfront is a vital position charged with overseeing the Front Office operations during the overnight hours. This management-level role demands attentiveness, efficiency, courtesy, and a service-minded approach to ensure that all guests receive exemplary care prior to and throughout their stay. The Night Audit Manager is responsible for supervising front desk activities, maximizing room revenue and occupancy, and maintaining accurate financial records. The position requires a polished, professional presence with the ability to handle high-pressure situations smoothly and make swift, well-informed decisions.
Key responsibilities include motivating and coaching Guest Services personnel, managing payroll and work schedules, conducting employee interviews and performance appraisals, and maintaining strict compliance with Aimbridge Hospitality’s standards and procedures. This role also involves active problem-solving, overseeing cash handling, coordinating reservations, and ensuring all guest requests, complaints, and incidents are handled promptly and effectively. The Night Audit Manager must also collaborate closely with other departments such as Accounting and Engineering to ensure flawless hotel operations.
Successful candidates will exhibit superior communication skills, both with guests and team members, and demonstrate proficiency in technology including Windows operating systems and hotel management software. This position requires a valid driver’s license and the ability to work under stress while maintaining composure and professionalism. The role offers an opportunity to develop emerging managers and uphold the highest standards in hospitality service quality. Overall, the Night Audit Manager plays a pivotal role in delivering a seamless guest experience and contributes significantly to the hotel’s financial success and reputation for excellence.
The Night Audit Manager role at Westin Boston Waterfront is a vital position charged with overseeing the Front Office operations during the overnight hours. This management-level role demands attentiveness, efficiency, courtesy, and a service-minded approach to ensure that all guests receive exemplary care prior to and throughout their stay. The Night Audit Manager is responsible for supervising front desk activities, maximizing room revenue and occupancy, and maintaining accurate financial records. The position requires a polished, professional presence with the ability to handle high-pressure situations smoothly and make swift, well-informed decisions.
Key responsibilities include motivating and coaching Guest Services personnel, managing payroll and work schedules, conducting employee interviews and performance appraisals, and maintaining strict compliance with Aimbridge Hospitality’s standards and procedures. This role also involves active problem-solving, overseeing cash handling, coordinating reservations, and ensuring all guest requests, complaints, and incidents are handled promptly and effectively. The Night Audit Manager must also collaborate closely with other departments such as Accounting and Engineering to ensure flawless hotel operations.
Successful candidates will exhibit superior communication skills, both with guests and team members, and demonstrate proficiency in technology including Windows operating systems and hotel management software. This position requires a valid driver’s license and the ability to work under stress while maintaining composure and professionalism. The role offers an opportunity to develop emerging managers and uphold the highest standards in hospitality service quality. Overall, the Night Audit Manager plays a pivotal role in delivering a seamless guest experience and contributes significantly to the hotel’s financial success and reputation for excellence.
Job Requirements
- At least 5 years of progressive experience in a hotel or a related field
- Supervisory experience
- Proficient in Windows operating systems, company approved spreadsheets and word processing
- Valid driver’s license from the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Ability to maintain composure and objectivity under pressure
- Effectiveness in handling workplace problems including anticipating, preventing, identifying and solving problems
- Ability to assimilate complex information and data from disparate sources and adjust accordingly
- Effective listening, understanding and clarifying concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and basic arithmetic functions
Job Qualifications
- At least 5 years of progressive experience in a hotel or a related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must have a valid driver’s license from the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Job Duties
- Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards
- Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s
- Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate efficiency, monitor credit report and maintain close observation of daily house count
- Attend all required Rooms Merchandising meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions
- Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy
- Participate in required M.O.D. program as scheduled
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement
- Ensure all end of the month report dates are met including Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Present with Wage Progress Report to General Manager weekly
- Ensure that no-show revenue is maximized through consistent and accurate billing
- Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting
- Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
- Work closely with Accounting on follow-up items including returned checks, rejected credit cards, employee discrepancies, etc.
- Operate all aspects of the Front Office computer system including software maintenance, report generation and analysis, and simple programming
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s
- Ensure implementation of all Aimbridge Hospitality policies and house rules
- Understand hospitality terms
- Operate radios efficiently and professionally in communicating with hotel staff ensuring the proper use of radio etiquette within the department
- Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service
- Ensure correct and accurate cash handling at the Front Desk
- Attend monthly all-employee team meetings and any other functions required by management
- Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards
- Obtain all necessary information when taking room reservations
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Be aware of all rates, packages and promotions currently underway
- Follow and enforce all Aimbridge Hospitality hotel credit policies
- Process and handle guest laundry (property specific)
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
- Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards
- Establish and maintain key control system
- Ensure participation within department for monthly Aimbridge team meeting
- Focus the Guest Services Department on their role in contributing to the guest service scores
- Monitor all V.I.P.'s, special guests and requests
- Maintain required pars of all front office and stationary supplies
- Review daily Front Office work and activity reports generated by Night Audit
- Review Front Office log book and Guest Request log on a daily basis
- Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures
- Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
- Conduct meetings according to Aimbridge Hospitality standards as required by management
- Other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
