Job Overview
Benefits
five day work week
Paid vacation
Health Insurance
Dental Insurance
401k plan
Shift Meals at 50% Off
Job Description
Flanigan's is a well-established and beloved restaurant known for its welcoming atmosphere, quality service, and delicious food. As a staple in the hospitality industry, Flanigan's prides itself on creating a family-friendly environment where guests feel appreciated and valued from the moment they step through the door. This hospitality-centered establishment focuses not only on delivering exceptional dining experiences but also on fostering a positive and energetic workplace for its staff. With a strong commitment to customer satisfaction and community presence, Flanigan's continues to grow and maintain its reputation as a top dining destination in the areas it serves.
The role of the Host/Hostess at Flanigan's is one of the most important positions within the restaurant, as you are the first smiling face guests encounter when they enter and the last friendly greeting they receive as they leave. Your primary responsibility is to set the tone for the entire dining experience through warm, hospitable, and professional interactions. The Host/Hostess manages the flow of guests by efficiently seating them, managing wait lists, and answering any inquiries that may arise. In this role, you will actively engage guests in Flanigan's signature "Smile Talk," ensuring every visitor feels welcomed and cared for.
In addition to greeting guests, you maintain a clean and organized front-of-house area including the foyer, hostess station, and waiting area. You are also responsible for restocking menus and maintaining restroom cleanliness to ensure a pleasant environment for all patrons. The role requires you to answer phones promptly and assist guests over the phone or direct calls to appropriate staff members. You will also be responsible for performing opening and closing duties alongside assigned side work during your shift. Being a Host/Hostess at Flanigan's offers more than just an entry-level job; it provides an opportunity to be a vital part of a team dedicated to excellent customer service and quality hospitality in a fast-paced, dynamic setting.
The role of the Host/Hostess at Flanigan's is one of the most important positions within the restaurant, as you are the first smiling face guests encounter when they enter and the last friendly greeting they receive as they leave. Your primary responsibility is to set the tone for the entire dining experience through warm, hospitable, and professional interactions. The Host/Hostess manages the flow of guests by efficiently seating them, managing wait lists, and answering any inquiries that may arise. In this role, you will actively engage guests in Flanigan's signature "Smile Talk," ensuring every visitor feels welcomed and cared for.
In addition to greeting guests, you maintain a clean and organized front-of-house area including the foyer, hostess station, and waiting area. You are also responsible for restocking menus and maintaining restroom cleanliness to ensure a pleasant environment for all patrons. The role requires you to answer phones promptly and assist guests over the phone or direct calls to appropriate staff members. You will also be responsible for performing opening and closing duties alongside assigned side work during your shift. Being a Host/Hostess at Flanigan's offers more than just an entry-level job; it provides an opportunity to be a vital part of a team dedicated to excellent customer service and quality hospitality in a fast-paced, dynamic setting.
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- must be at least 18 years old
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- availability to work flexible shifts including weekends and holidays
Job Qualifications
- Can reach, bend, stoop frequently
- able to lift up to 50 lbs
- ability to speak, read and write English
- complete and pass Florida Responsible Vendor program in compliance with Flanigan's and Florida statutes
- complete and pass food safety certification program in compliance with Flanigan's and Florida statutes
Job Duties
- Display and maintain a cheerful and courteous temperament
- greet guests with Flanigan's "Smile Talk"
- engage guests in Smile Talk while escorting them to tables in a timely manner
- efficiently manage the wait list for seating
- communicate guests' questions or concerns to the manager on duty
- keep foyer, host/hostess station, and wait area clean and free of debris
- restock and clean menus
- restock and maintain restroom cleanliness for guests
- answer telephone within 4 rings and respond to guests' questions or direct them to proper staff member
- conclude guests' visit with Flanigan's "Smile Talk"
- perform shift changes, opening/closing duties, and assigned sidework
Job Location
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