Wendy's Shift Supervisor

Wendy's, one of the most recognized fast-food chains globally, is committed to delivering quality food and excellent customer service in a welcoming environment. Known for its fresh ingredients and flavorful menu, Wendy's operates through a network of franchisees, including Cotti Foods Group, an independent franchisee dedicated to upholding Wendy's high standards for customer satisfaction, food quality, and safety. Wendy's emphasizes employee growth and success, offering tools, resources, and career development opportunities to help team members thrive.

The role of the Wendy's Shift Supervisor is integral to maintaining the smooth daily operations of the restaurant and ensuring an exceptional customer experience. As a Shift Supervisor, you are the frontline leader who motivates crew members and supervises the team during your shift. You serve as the primary point of contact for operational issues, quality control, and customer interactions while supporting the Assistant Manager and General Manager in running efficient business operations. This role requires strong supervision skills, the ability to handle multiple responsibilities simultaneously, and a commitment to upholding Wendy's standards for food safety, sanitation, and guest service.

In this position, you will coordinate with crew members to ensure all station duties are completed on time, including food preparation, cash handling, cleanliness, and customer service. You will monitor food safety practices, guaranteeing that meals are prepared and served according to strict regulations. Additionally, you will perform hands-on roles such as cashing customers out in the dining room or drive-thru and taking orders, ensuring a seamless and friendly service experience.

The Shift Supervisor also assumes administrative responsibilities by assisting with staffing needs like scheduling and recruiting, maintaining inventory by ordering supplies, and collaborating with management on training and promotions. The role demands a proactive approach to safety, cleanliness, and compliance, protecting both team members and customers in the restaurant. Your leadership directly influences the restaurant's reputation for quality and customer satisfaction, making this a role suited for those passionate about hospitality and team success.

As part of Cotti Foods Group, you will be joining an independent franchise that supports its hourly and management staff with competitive wages and the possibility for growth. While benefits and wages can vary by franchise, the company values reliable, professional, and motivated individuals ready to take ownership of their work and contribute to a positive team environment. This role is typically full-time with flexible hours, designed to accommodate the dynamic needs of a fast-paced food service environment. If you are dedicated to excellent customer service and effective team leadership, this position offers a rewarding career opportunity within the renowned Wendy's brand.