Wendy's Shift Leaders WEN 2832

Henderson, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Up to $16.00

Work Schedule

Flexible

Benefits

401(k) matching

Dental Insurance

employee discount

flexible schedule

Health Insurance

Vision Insurance

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order meals and exceptional customer service. With a commitment to quality and community, Wendy's continues to be a leader in the quick-service restaurant industry, providing a positive dining experience to millions of customers worldwide. The company focuses on operational excellence, food safety, and fostering a supportive work environment for its employees. As part of a dynamic team, employees at Wendy's have opportunities for growth and advancement while contributing to the success of a respected brand that values integrity, teamwork, and customer satisfaction.

The Shift Leader at Wendy's plays a crucial role in ensuring the smooth operation of the restaurant during their assigned shifts. This role requires overseeing team members, managing daily restaurant activities, and upholding Wendy's high standards for food safety, cleanliness, and customer service. The Shift Leader supports the General Manager and Assistant Manager by handling operational tasks such as opening and closing procedures, cash handling, inventory oversight, and scheduling. They are responsible for training and coaching staff, maintaining a positive work environment, and ensuring compliance with company policies and health regulations.

This position is available both full-time and part-time, with pay up to $16.00 per hour. It demands a high level of leadership and communication skills, the ability to work efficiently in fast-paced environments, and a commitment to Wendy's core values, including integrity, loyalty, winning, service, and teamwork. The Shift Leader is expected to enforce workplace standards related to grooming, conduct, and safety, and to address any issues of harassment, discrimination, or workplace violence promptly. Additionally, physical requirements include frequent standing, walking, lifting up to 20 pounds regularly, and occasional travel to nearby store locations.

Wendy's offers its Shift Leaders a comprehensive benefits package that enhances employee well-being and work-life balance. Benefits include 401(k) matching, dental insurance, health insurance, vision insurance, employee discounts, and flexible scheduling options. This role is vital for maintaining Wendy's reputation for excellent customer service and operational success, providing a challenging yet rewarding opportunity for individuals passionate about leadership in the restaurant industry.

Job Requirements

must be at least 18 years of age
ability to work flexible schedules, including weekends and holidays
access to reliable transportation to report to scheduled shifts, trainings, and meetings
willingness to work at nearby store locations within the district as needed, based on business demands
excellent leadership and communication skills
strong problem-solving and decision-making skills
ability to work in a fast-paced, dynamic environment
knowledge of health and safety regulations as required by Wendy's international, WKS, and applicable local and state laws
servsafe certification required
proficiency with cash handling, smart safe, and POS systems (SBO.net)
comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
high school diploma or equivalent
minimum of 2 years of supervisory experience in a restaurant setting

Job Qualifications

minimum of 2 years of supervisory experience in a restaurant setting
high school diploma or equivalent, some college coursework preferred
excellent leadership and communication skills
strong problem-solving and decision-making skills
ability to work in a fast-paced, dynamic environment
ability to multitask and prioritize effectively
knowledge of health and safety regulations as required by Wendy's international, WKS, and applicable local and state laws
servsafe certification required
proficiency with cash handling, smart safe, and POS systems (SBO.net)
comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)

Job Duties

assist with training, coaching, and developing team members
demonstrate commitment to WKS values: integrity, loyalty, winning, service, and teamwork
enforce uniform and grooming standards and ensure compliance with workplace conduct policies
communicate effectively with management and team members
promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the district leader and human resources
oversee restaurant opening and closing procedures, including security protocols and cash handling
assist with food ordering, scheduling, and maintaining inventory levels
monitor and ensure compliance with walk-throughs and Wendy's Critical Checklist
conduct internal self-assessments using company tools (TrueView) and ensure compliance with health department and Wendy's food safety audits
cover workstations and assist during breaks as needed
ensure compliance with company timekeeping policies and report any concerns to the supervisor
ensure high levels of customer service by achieving company standards for friendliness, accuracy, cleanliness, speed, and taste
resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
assist with cash handling, smart safe, and POS systems (SBO.net)
manage cash registers, phone calls, orders, and company funds
conduct safe and cash drawer audits and prepare change orders