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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Toot'n Totum is a prominent fast food franchise operator renowned for delivering fast, friendly, and quality dining experiences primarily through their Wendy's restaurant locations. The company has built a strong reputation for emphasizing operational excellence, customer satisfaction, and a workplace culture that inspires collaboration and accountability. With a commitment to maintaining the highest standards in food safety, cleanliness, and service, Toot'n Totum seeks to uphold the trusted Wendy's brand values and cater to the needs of their diverse customer base. The company operates with an inclusive philosophy, focusing not only on the satisfaction of its customers but also on the... Show More
Job Requirements
- Associates degree and 1 year of line experience or equivalent combination of education and experience
- 2-5 years of experience in management preferred in a QSR environment
- experience managing others preferred but not required
- SERV Safe certification or ability to obtain certification
- ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard
- ability to lift/pull up to 50 lbs daily
- ability to hear alarms, communication equipment, verbal instructions, machinery
- basic reading, writing and math skills
- ability to speak, read, write and understand the English language
- ability to function under stress and make independent decisions
- visual acuity including close, distance, color and peripheral vision
- ability to handle normal and loud noise levels
- regularly and repeatedly use both feet and hands
- ability to work in various environmental conditions including wet/humid/steam, slippery floors, hot grease, machinery with moving parts, toxic/caustic chemicals, cleaning solutions, outdoor weather conditions, extreme temperatures, confined spaces, electrical equipment, vibration, flying debris, flashing/strobing lights, and work around vehicles in motion
- willingness to work irregular hours and weekends according to business needs.
Job Qualifications
- Associates degree or equivalent combination of education and experience
- 2-5 years of management experience preferred in a quick service restaurant environment
- experience managing others preferred but not required
- SERV Safe certification or ability to obtain certification
- strong leadership skills with the ability to motivate, train, and develop a diverse team
- proven ability to build a positive, high-performance culture focused on teamwork and accountability
- effective delegation, coaching, and conflict-resolution skills
- strong self-concept and decision-making ability
- excellent organizational and time management skills, keen attention to detail
- rapid and thorough decision making and creative problem-solving skills
- acts with integrity and professionalism
- ability to make sound decisions under pressure and manage multiple priorities
- possession of a service mindset
- participation in and adherence to company policies and procedures
- willingness to work irregular hours including weekends as needed.
Job Duties
- Supervise all restaurant management and hourly crew members including assistant general managers, shift managers and crew members
- handle recruitment, interviewing and training of all restaurant staff to maintain proper staffing levels
- oversee the daily workflow and operations and set clear expectations and goals for all team members
- conduct regular performance reviews and provide coaching and feedback
- manage scheduling to ensure adequate coverage during peak and off-peak hours while controlling labor costs
- provide continuous leadership and coaching to all team members, routinely shaping positive and constructive feedback to ensure the team is set up for success
- handle discipline and termination of team members in accordance with company policy
- direct and coordinate daily restaurant operations to ensure smooth and efficient functioning
- maintain Wendy’s operational standards for food quality, speed of service, and cleanliness
- ensure compliance with all health, safety, and food handling regulations
- monitor restaurant performance through reports and inspections, identifying and resolving operational issues
- control inventory levels and minimize waste through proper ordering, storage, and rotation of products
- ensure proper maintenance of restaurant equipment and facilities
- manage the restaurant’s budget to achieve financial goals in sales, labor, and profit
- review and analyze financial reports to identify opportunities for cost control and revenue growth
- implement cost-saving initiatives while maintaining high quality and service standards
- oversee cash handling, deposits, and banking procedures to ensure accuracy and security
- meet or exceed company-established performance metrics including sales, profit, customer satisfaction, and food safety
- create and maintain a positive, motivating work environment focused on teamwork and accountability
- conduct regular meetings to communicate goals, policies, and performance results
- ensure every guest receives prompt, friendly, and accurate service
- handle guest complaints professionally, resolving issues to ensure customer satisfaction
- maintain Wendy’s brand image by ensuring restaurant cleanliness, hospitality, and product presentation
- monitor and respond to customer feedback to continually improve service and quality
- ensure all employees follow Wendy’s policies, procedures, and company standards
- always represent the Wendy’s brand in a professional and positive manner
- perform other duties as assigned by the District Manager or franchise leadership
- support and facilitate organizational changes, continuous improvement and communication
- embody personal leadership qualities with authentic and humanistic interactions
- demonstrate and embody company values including Guest Ready, Honor and Value, Quick, Clean and Convenient, Ownership, and Team-Focused
- possess a service mindset striving to achieve experiences worth repeating
- participate in and follow all Toot’n Totum policies, guidelines and procedures for safety, anti-harassment, and ethics
- perform other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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