Wendys Assistant Manager

WKS Restaurant Group is a well-established hospitality company known for operating fast-casual dining restaurants with a commitment to quality, customer satisfaction, and exceptional operational standards. As part of a dynamic and growing organization, WKS Restaurant Group focuses heavily on leadership development, team culture, and maintaining excellent relationships with customers and community members. With a dedication to excellence across multiple restaurant brands, the company fosters an environment where employees can thrive and advance within their careers. WKS prides itself on upholding core values such as Integrity, Loyalty, Winning, Service, and Teamwork, which guide the organization in delivering outstanding experiences to its guests and promoting a positive work environment for its staff.

The Assistant Manager role within WKS Restaurant Group is a pivotal position designed to support the General Manager in all aspects of daily restaurant operations. This role serves as a crucial learning and leadership opportunity, often acting as a direct pathway toward becoming a General Manager. Assistant Managers are responsible for maintaining high standards of customer service, ensuring food safety compliance, managing staff, and overseeing operational functions such as inventory, scheduling, and financial transactions. The Assistant Manager will contribute to fostering a team-oriented workplace, motivating and training employees through comprehensive onboarding and continuous development programs using advanced learning management systems like WKS+ and WeLearn.

This role offers a competitive pay range of $20.00 to $26.00 per hour, with actual earnings influenced by factors including experience, education, location, and hours worked. The Assistant Manager is expected to uphold the company’s policies and procedures rigorously, including dress code and workplace conduct, while fostering a safe, respectful, and inclusive environment. Additionally, this position requires physical activities such as lifting, standing for long periods, and occasionally driving to nearby store locations when needed.

The Assistant Manager assists with operational tasks such as food ordering, inventory control, restaurant opening and closing procedures, and adhering to safety audits and health department standards. A critical aspect of the position is delivering exceptional customer experiences by achieving metrics related to friendliness, accuracy, cleanliness, speed, and taste, and resolving customer issues professionally. Financial responsibilities include supporting sales and profitability goals, managing cash and POS systems, conducting audits, and handling company funds securely.

Successful candidates for this role will bring at least two years of supervisory experience in a restaurant setting and must be skilled in leadership, communication, problem-solving, and multitasking within a fast-paced environment. ServSafe certification and proficiency with restaurant technology platforms are required, along with flexible availability including weekends and holidays. Reliable transportation and the ability to work at various district locations as needed are also essential.

This comprehensive role combines operational oversight, team management, customer service excellence, and business acumen, making it an ideal opportunity for driven individuals aspiring to advance in restaurant management within a reputable hospitality group.